Top Remote Senior Level Customer Success & Experience Jobs in Orlando, FL

The Senior Client Account Strategist will manage client relationships, develop digital marketing strategies, lead campaigns, mentor teams, and drive performance optimization.

Lead adoption for strategic enterprise accounts, acting as subject-matter authority on Relativity AI capabilities. Drive measurable adoption outcomes, shape playbooks and enablement, mentor specialists, influence product roadmap, represent the team externally, and deliver onsite workshops and executive briefings.

Serve as an expert client success specialist handling complex billing and service inquiries, resolving complaints, recommending customer-focused solutions, mentoring junior staff, collaborating cross-functionally, and driving process improvements to enhance operational performance and customer satisfaction.

The Senior Account Executive leads PR programs, manages client communications, develops media relations, and mentors junior staff in a B2B technology environment.

The Enterprise Customer Success Manager will lead strategic initiatives for high-value enterprise customers, ensuring success, driving revenue growth, and maintaining strong relationships while coordinating resources across the organization.

The Division Manager supports client relationship management, drives client loyalty, manages escalations, and develops marketing strategies for the Correspondent Clearing Division. They collaborate with various stakeholders and oversee project and vendor management, focusing on growth and profitability.

The Head of Customer Experience will lead the Customer Success and Technical Support teams, focusing on customer adoption, retention, and satisfaction during Tiger Data's expansion into enterprise accounts.

Own technical success for top-tier customers by acting as their technical point of contact, ensuring platform health, scalability, and performance. Lead handoffs, manage escalations and incidents, provide architecture and optimization recommendations, triage product issues, and translate customer insights into product improvements while coordinating cross-functional teams.

The Learning Experience Design Specialist designs engaging, research-based learning experiences for primary care practices, focusing on technology adoption and workflow support while collaborating across teams.

Serve as an embedded customer success and implementation lead for assigned health systems across the Central Region. Own post-sale delivery, onsite deployments, training, workflow alignment, adoption tracking, and cross-functional coordination to drive measurable clinical and operational outcomes. Travel 20–40% and partner with product, sales, and engineering to surface feedback and scale solutions.