Top Remote Senior Level Customer Success & Experience Jobs in Orlando, FL

Lead customer success and research efforts: train and advise customers on Dscout, design and run qualitative research projects, drive adoption and expansion, manage 1–3 Research Advisors, and surface customer feedback to Product.

The Customer Success Manager (EU) drives customer retention and value realization across European accounts through proactive engagement, relationship building, and collaboration with internal teams.

The Senior Forward Deployed Accountant leads enterprise customer engagements, automating accounting processes with AI Agents. Responsibilities include technical troubleshooting, workflow design, and collaborating with account teams for adoption and success.

The Sr. Account Manager will manage a portfolio of mid-market law firms, focusing on revenue growth, client retention, and strategic partnerships using deep legal technology expertise.

As an Account Manager, you'll oversee a portfolio of SaaS customers, focusing on relationship management, renewals, and driving product adoption for business value.

Deliver technical training as a certified Fortinet Trainer, manage lab environments, and prepare students for certification exams while maintaining up-to-date knowledge of Fortinet solutions.

Own partner health and growth for Headway27s care partnerships by managing executive relationships, running steering committees, leveraging data to identify growth opportunities, and collaborating cross-functionally with Product, Strategy, and Operations to improve partner experience and deepen health system and clinic relationships.

The Senior Value Engineer will act as a strategic advisor, ensuring customer success by resolving issues, advocating for customer needs, and executing tailored success plans for optimal value delivery through AI-driven process intelligence.

The Senior Client Account Strategist will manage client relationships, develop digital marketing strategies, lead campaigns, mentor teams, and drive performance optimization.

Lead adoption for strategic enterprise accounts, acting as subject-matter authority on Relativity AI capabilities. Drive measurable adoption outcomes, shape playbooks and enablement, mentor specialists, influence product roadmap, represent the team externally, and deliver onsite workshops and executive briefings.