Division Manager, CCD

Job Description Summary

Supports the client relationship management function in a financial company. Expert individual contributor that supports strategic client accounts. Focus on driving client loyalty, managing escalations, and growing the client relationships. Works closely with service, trading, executive management, technology, and other internal subject matter experts to resolve client concerns. Identifies opportunities to utilize company resources to capture assets and maintain profitability standards.

Job Description

Job Summary

Under limited direction, uses RIA industry knowledge and demonstrated skills to provide relationship management to clients of our Correspondent Clearing Division (CCD) with a focus on driving client loyalty, managing escalations, and growing the client relationships. Works closely with service, trading, practice management, technology, and other internal subject matter experts to build a deep partenrship. Negotiates all aspects of the client relationship. Identifies opportunities to utilize CCD resources to capture assets and maintain profitability standards.

Essential Duties and Responsibilities

• Strategic Relationship Management: Responsible for building and maintaining relationships with centralized management of our CCD clients and, secondarily, each firm’s financial advisors.

• Strong Presentation Skills: Develops and delivers presentations to groups, both at home office and conferences. This could also include conference coordination for CCD participation.

• Product Education: Advocates the growth and utilization of CCD resources, services, and products throughout the firm.

• Campaign Management: Develops marketing campaigns and communications plans to drive increased adoption of CCD platform. Influences growth of revenue and NNA. Leverages technology and reporting to evaluate market research, identify market segments to approach and to evaluate effectiveness of various campaigns.

• Communication Strategy: Oversees the development of communication plans for the different components of the CCD strategy to increase awareness of the platform.

• Strategic Planning: Leads and/or participates in strategy development, analysis of adoption drivers, tool set integration, service coordination, and product management for various components of the CCD platform.

• Vendor Management: Surveys the competitive landscape for awareness of potential solutions and potential relationships with high net worth related vendors.

• Project Management: Leads development projects for enhanced services and resources including operational strategies and acts as a conduit for advisor needs and best practices. Provides analysis and reports on key success metrics for CCD projects.

• Represents CCD on firm initiatives with other stakeholders and related subject matter experts from various departments.

• Performs other duties and responsibilities as assigned.

• If this person manages a fellow RJ professional in a similar role:
  • Plans, assigns, monitors, reviews, evaluates and leads the work of assigned staff.
  • Coaches and mentors staff and identifies training needs and creates development plans.
  • Performs management activities, including identifying performance problems and approving recommendations for remedial action; evaluating performance; and interviewing and selecting staff.

Knowledge of

• Advanced concepts, practices and procedures of investment management, marketing and product management.

• Financial advisor business models, profitability drivers, and sales management strategies.

• Industry regulations related to marketing financial services.

• Financial markets and products.

• Detailed and in-depth knowledge of the entire CCD service offering.

• Detailed and in-depth understanding of our financial planning software.

Skill in

• Developing sales management strategies and communication campaigns for internal products, technology tools and services.

• Experienced and documented presentation skills.

• Sales skills to enhance advisor growth of NNA and expand their offerings.

• Financial analysis and projections.

• Performing market research, identifying market segments and specifying product requirements.

• Operating standard office equipment and using required software applications to produce documents such as presentations, reports, graphics, electronic communication, spreadsheets, and databases.

Ability to

• Partner with other functional areas to accomplish objectives.

• Think quickly and creatively, overcome objection, and react well to deadline pressure.

• Prioritize and work concurrently on multiple assignments to meet conflicting deadlines in a fast-paced work environment.

• Ability to work independently and accomplish individual goals with a team-first mentality.

• Provide a high level of customer service.

• Communicate effectively, both orally and in writing, with all organizational levels.

Education/Previous Experience

• Bachelor’s Degree in finance, marketing or business-related field with a minimum of ten to fifteen (10-15) years of progressively responsible product management experience in the financial services industry. Practical knowledge of the concepts of wealth management and financial planning. Experience with investment products and services, technology platforms and delivery models for high net worth clients. Sales experience.

• OR ~

• An equivalent combination of experience, education, and/or training approved by Human Resources.

Licenses/Certifications

• SIE required provided that an exemption or grandfathering cannot be applied.

• Series 7

Travel Required:  Yes, 50 % of the Time

Education

Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Finance

Work Experience

General Experience – 10 to 15 years

Certifications

Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)

Travel

Up to 50%

Workstyle

Remote

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave.  Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 
We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.