Top Remote Senior Level Customer Success & Experience Jobs in Orlando, FL

Lead mid-market client relationships to retain and grow revenue through campaign strategy, onboarding, performance analysis, and upsells. Manage campaign setup, reporting, billing, and cross-functional coordination while leveraging AI and automation tools to improve accuracy, efficiency, and client insights.

The Enterprise Customer Success Manager at Canonical is responsible for onboarding customers, managing relationships, identifying growth opportunities, and collaborating with cross-functional teams to enhance customer satisfaction.

The Senior Technical Account Manager will lead partner onboarding to the Banking as a Service platform, focusing on guiding technical integrations and building strong partnerships.

Serve as the strategic partner and primary relationship owner for a portfolio of managed services customers. Drive customer adoption, satisfaction, retention, profitability, and recurring revenue through executive engagement, QBRs, technology roadmaps, risk mitigation, upsell/cross-sell, and cross-functional coordination with delivery, sales, and leadership.

The Lead Value Engineer at SingleStore engages with clients to understand their needs, presents technical solutions, and validates business outcomes, leveraging extensive experience in database technologies and value-based selling.

Manage a portfolio of strategic enterprise customers to drive adoption, retention, expansion, and measurable business outcomes. Serve as a trusted advisor to executive stakeholders, create and execute success plans, lead executive reviews, identify risks and expansion opportunities, and coordinate cross-functional teams to deliver value and advocacy for the Demandbase platform.

Manage and grow the Customer Engineering (technical support) team: hire, coach, set goals, and own performance. Act as the final technical escalation, troubleshoot complex production issues, QA ticket quality, analyze support trends, maintain playbooks and on-call processes, and partner with Product and Engineering to drive customer-driven improvements and automation.

Act as primary customer contact to onboard clients, drive product adoption, create and manage success plans, own renewals and expansion, mitigate churn, gather customer insights, and collaborate with Product, Sales, and Support to improve tools, processes, and customer experience.

Own an end-to-end community workstream: build member relationships, moderate and support members on the Braintrust, surface insights, design onboarding and events, curate content, and collaborate cross-functionally with product, sales, and partnerships to grow and retain executive-level members.

The VIP Relationship Manager will enhance client relationships, drive business growth through tailored strategies, and manage high-net-worth individual accounts.