Top Remote Cryptocurrency Operations & Support Jobs

Provide hands-on IT administration and white-glove support for Circle’s New York office and remote workforce. Maintain macOS devices, MDM, networks, security systems, conference rooms, and audio-visual equipment. Manage incidents, business continuity, disaster recovery, and security collaboration. Support executives, employees, events, and visiting customers while improving troubleshooting, documentation, and IT operations.

Provides real-time operational support for Fed ACH and Check transaction processing on a 24x6 schedule. Monitors application health, handles production issues and incidents, performs operational and volume analyses, supports testing and defect management, and assists with payment-system projects and process improvements. The role also supports customer service, settlement activities, cross-team communication, and escalation of operational issues.

Leads Block’s global Workforce Optimization function across customer-facing and regulated operations. Defines forecasting, capacity planning, staffing, real-time management, analytics, automation, and vendor governance strategies. Connects long-range planning with staffing execution, establishes performance and regulatory controls, improves predictive decision-making, and partners with product, engineering, finance, compliance, and vendors. Builds and develops a multidisciplinary global team while managing incidents, operational risks, service quality, resilience, and cost.

Leads strategic workforce management for Customer Experience operations, including AI-informed capacity planning, forecasting, scenario modeling, staffing plans, cost modeling, and automation productivity analysis. Partners with Finance, Product, Legal, Compliance, and senior leadership to align workforce priorities, regulatory readiness, and resourcing decisions. Drives strategic initiatives from business case development through execution and serves as a workforce planning center of excellence.

Provide advanced technical support for Rain's payments platform: troubleshoot APIs and integrations, read logs and run SQL queries, own incidents in 24x7 coverage, communicate with partners and internal teams, produce documentation and troubleshooting guides, and feed product and engineering insights to improve systems and roll out features.

Lead US operations for Kraken Securities and xStocks, overseeing equity order flow, clearing, settlement, reconciliations, corporate actions, token issuance, asset movements, regulatory controls, vendors, incident response, and launch readiness. Serve as a registered principal, build scalable operating procedures and teams, manage KPIs and costs, and partner with Compliance, Legal, Finance, Product, Engineering, and external market infrastructure providers.

Own corporate IT across identity, access, Mac devices, endpoint security, SaaS administration, audits, and incident support. Manage onboarding, offboarding, access reviews, device policies, licenses, and security configurations. Automate repetitive workflows with Python or Bash, document procedures, support audits and security incidents, and participate in IT on-call. The role independently operates the company’s identity, device, and SaaS environments while partnering closely with the security team.

Own the client support queue for API and business banking clients, investigate payment exceptions across wires, ACH, SWIFT, and stablecoin rails, coordinate with bank partners, monitor transactions and alerts, and communicate onboarding and account updates. The role also involves writing bug reports, creating runbooks and help center content, identifying recurring issues, and driving root-cause fixes with engineering, operations, and compliance teams.

Provide high-level support to the CEO and founder's office by managing complex calendars, coordinating travel, serving as primary stakeholder contact, preparing reports and presentations, implementing marketing and community growth strategies, handling confidential information, and improving internal communications and collaboration.

Build and own Koyfin’s GTM engineering function supporting sales growth. Responsibilities include administering HubSpot, developing integrations and automated workflows, defining funnels and lead-scoring models, creating reporting and forecasting infrastructure, validating sales-motion tests, and developing outbound email and LinkedIn messaging. The role partners closely with AEs, SDRs, and sales leadership to improve pipeline generation and sales-assist motions.