Top Remote Customer Success & Experience Jobs in Oklahoma City, OK

Own end-to-end client relationships for a book of B2B SaaS customers: drive adoption, engagement, retention, and expansion of AI-powered contract drafting tools. Lead onboarding, training, large-scale rollouts, and translate customer feedback into product improvements while designing scalable CS processes and tracking health metrics to demonstrate value.

Owns a portfolio of client accounts, driving retention, renewals, expansion, product adoption, and customer satisfaction. Responsibilities include account planning, business reviews, risk mitigation, commercial conversations, issue resolution, forecasting, enablement, implementation support, and cross-functional coordination. The role advises banking and fintech clients on digital banking solutions while building senior stakeholder relationships and representing customer needs internally.

Manage high-value institutional clients across APAC, helping them adopt and optimize BitGo’s digital asset products. Responsibilities include developing success plans, conducting business reviews, monitoring customer health, driving renewals and expansion, supporting onboarding, translating feedback into product improvements, and collaborating with Sales, Product, Engineering, and Support teams.

Drive adoption, retention, and solution optimization across legal-industry client accounts. Monitor usage and engagement data, execute structured success plays, advise clients on product configuration and best practices, support post-deployment outcomes, and expand expertise across Intapp’s product suite. Act as a trusted advisor and internal customer advocate while identifying opportunities to improve client value.

Manage critical customer accounts throughout the lifecycle, driving onboarding, product adoption, value realization, renewals, retention, and revenue growth. Serve as the primary customer contact, resolve issues, deliver technical demonstrations and reports, maintain account data, develop success plans, analyze customer trends, collaborate cross-functionally, provide product feedback, and create customer success training materials.

Leads and scales a Customer Success organization, driving retention, renewals, expansion, customer lifetime value, and operational excellence. Responsibilities include coaching CSMs, developing customer journey processes and playbooks, monitoring account health, managing strategic accounts and escalations, conducting business reviews, and representing customer needs internally. The role partners cross-functionally with Sales, Product, Support, RevOps, Engineering, and Marketing while supporting complex healthcare, life sciences, and research customers.

Manage technical customer onboarding, including asset setup, API integrations, platform configuration, testing, user permissions, training, account health, support triage, renewals, and product feedback. Serve as the first customer contact, identify expansion opportunities, improve adoption, and help streamline onboarding processes for renewable energy portfolios.

Manage strategic B2B SaaS customer portfolios by driving product adoption, value realization, retention, and expansion. Build success roadmaps, establish KPIs, monitor account health, mitigate renewal risks, lead executive business reviews, identify growth opportunities, and coordinate account strategies with Account and Renewal Managers. Use customer success platforms, risk protocols, and AI-enabled workflows to improve account outcomes.

Serve as the first Customer Success Manager for law enforcement clients: drive product adoption, build relationships, resolve user issues, collect feedback, coordinate with product/engineering, create communications and training, and track key SaaS metrics (DAU, MAU, MRR/ARR, churn, expansion).

Own retention and expansion for a segment of smaller video businesses. Design scalable coaching programs, run group sessions and webinars, advise customers on pricing, offers, funnels, email, and retention, identify churn risks through data analysis, and build repeatable playbooks. Feed customer insights back to Product and Success while influencing revenue outcomes in an evolving, first-of-its-kind role.