Top Remote Customer Success & Experience Jobs in Oklahoma City, OK

Own post-sale relationships for strategic healthcare clients, driving retention, expansion, adoption, and advocacy. Advise customers on product value, stabilization, training, and workflow improvements; monitor engagement and churn metrics; identify upsell opportunities; resolve escalations; document communications in Gainsight and Salesforce; lead customer health reviews; and support other customer success managers.

Lead and develop a team of Renewal Managers responsible for SaaS renewal performance, forecasting, negotiations, retention, and commercial execution. Own renewal metrics including GRR, churn, renewal rate, and forecast accuracy. Partner with Customer Success, Sales, Revenue Operations, Finance, Legal, and Deal Desk to improve customer lifecycle processes, build scalable renewal playbooks, and strengthen operational rigor. Recruit and develop talent while driving predictable, customer-centered renewal outcomes.

Implements and supports regulated manufacturing software applications for biotechnology, pharmaceutical, and medical device customers. Responsibilities include technical consultations, requirements assessment, implementation planning, installation, configuration, integrations, upgrades, troubleshooting, validation, and customer testing. The role coordinates customer and internal stakeholders, manages project dependencies and risks, supports pre-sales activities, documents implementations, communicates technical decisions, and relays customer feedback to product management. Travel is required up to 10%.

Owns post-sale customer relationships throughout onboarding, implementation, renewal, and expansion. Manages account plans, retention, churn prevention, upsell opportunities, business reviews, escalations, and customer feedback. Supports migration to and adoption of the GateWay platform while coordinating with Sales, Product, Operations, Compliance, Finance, and Delivery teams. Maintains Salesforce records and helps improve Customer Success processes.

Manage client success across enterprise legal-industry accounts by driving product adoption, measurable business outcomes, and long-term retention. Develop success plans, identify and remediate account risks, coordinate with account managers, present business reviews, advise clients on Intapp solutions, and represent customer needs internally. Build trusted-advisor relationships with executive stakeholders and contribute to user groups, industry events, and thought leadership.

Owns the technical setup and validation of new client launches, including practice configuration, clearinghouse connections, payer enrollments, claims, Twilio communications, card processing, payment flows, and JSON configurations. Troubleshoots vendor integrations, tests systems end to end, documents setups and fixes, manages multiple implementations, and partners with onboarding teams to ensure timely, reliable go-lives.

Leads a client services pod encompassing multiple senior directors and teams. Owns delivery quality, executive client relationships, escalations, retention, expansion, customer outcomes, and operational excellence. Coaches leaders, supports hiring and capacity planning, establishes scalable workflows, and partners cross-functionally with Sales, Product, Data, Operations, and Medical teams to improve client satisfaction and revenue retention.

Own the renewal cycle for a portfolio of B2B SaaS construction technology customers, managing approximately 150 annual renewals. Retain existing revenue, negotiate pricing and terms, identify expansion opportunities for additional modules and usage, and maintain accurate forecasts in HubSpot. Partner with Customer Success on churn prevention and account health, while building the company’s renewal playbook, health scoring process, and module expansion strategy.

Own post-sale onboarding: run initial calls, get clients hands-on with the browser extension, respond to support, monitor usage, collect product feedback, schedule check-ins, and drive activation and retention.

Manage post-sale advertising accounts from kickoff through campaign wrap, coordinating production, launches, reporting, optimization, and client communications. Support pre-sale media planning, proposals, RFP responses, renewals, and growth opportunities while partnering with sales and cross-functional teams. Use campaign analytics to recommend improvements, build retention strategies, and deliver strong client experiences. The role requires digital campaign execution experience, organization, communication, problem-solving, and the ability to manage multiple campaigns independently.