Top Remote Customer Success & Experience Jobs in Oklahoma City, OK

Manage client success across enterprise legal-industry accounts by driving product adoption, measurable business outcomes, and long-term retention. Develop success plans, identify and remediate account risks, coordinate with account managers, present business reviews, advise clients on Intapp solutions, and represent customer needs internally. Build trusted-advisor relationships with executive stakeholders and contribute to user groups, industry events, and thought leadership.

Owns the technical setup and validation of new client launches, including practice configuration, clearinghouse connections, payer enrollments, claims, Twilio communications, card processing, payment flows, and JSON configurations. Troubleshoots vendor integrations, tests systems end to end, documents setups and fixes, manages multiple implementations, and partners with onboarding teams to ensure timely, reliable go-lives.

Own client onboarding from contract signing through go-live and early steady-state. Build timelines, lead kickoff and training sessions, coordinate technical setup, data migration, and integrations, track risks and blockers, relay client feedback internally, support early live usage, and hand off to Support. Continuously improve onboarding playbooks, templates, and training materials while managing multiple concurrent implementations.

Leads a client services pod encompassing multiple senior directors and teams. Owns delivery quality, executive client relationships, escalations, retention, expansion, customer outcomes, and operational excellence. Coaches leaders, supports hiring and capacity planning, establishes scalable workflows, and partners cross-functionally with Sales, Product, Data, Operations, and Medical teams to improve client satisfaction and revenue retention.

Own the renewal cycle for a portfolio of B2B SaaS construction technology customers, managing approximately 150 annual renewals. Retain existing revenue, negotiate pricing and terms, identify expansion opportunities for additional modules and usage, and maintain accurate forecasts in HubSpot. Partner with Customer Success on churn prevention and account health, while building the company’s renewal playbook, health scoring process, and module expansion strategy.

Own post-sale onboarding: run initial calls, get clients hands-on with the browser extension, respond to support, monitor usage, collect product feedback, schedule check-ins, and drive activation and retention.

Own post-sale onboarding: run initial setup calls, guide clients hands-on, answer questions, flag product issues, schedule follow-ups, and build relationships to drive customer activation and long-term retention.

Manage post-sale advertising accounts from kickoff through campaign wrap, coordinating production, launches, reporting, optimization, and client communications. Support pre-sale media planning, proposals, RFP responses, renewals, and growth opportunities while partnering with sales and cross-functional teams. Use campaign analytics to recommend improvements, build retention strategies, and deliver strong client experiences. The role requires digital campaign execution experience, organization, communication, problem-solving, and the ability to manage multiple campaigns independently.

Manages key client accounts for a healthcare technology company, serving as a trusted advisor and primary contact. Responsibilities include nurturing relationships, improving satisfaction and retention, identifying account expansion opportunities without sales prospecting, developing account plans, coordinating issue resolution, analyzing account data, preparing reports, and presenting strategic recommendations. The role requires experience with major pharmaceutical companies, executive-level relationship management, organizational change adoption, and communicating measurable business value.

Manage relationships and recurring revenue for complex software accounts. Drive retention, renewals, upsells, cross-sells, client satisfaction, and strategic account growth. Serve as the primary client advocate, lead business reviews and roadmap discussions, coordinate software upgrades, maintain CRM data, forecast performance, and collaborate with Sales, Customer Success, Product, PSO, and project management teams.

Supports customer onboarding, training, account relationships, issue resolution, reporting, dashboards, quotations, CRM management, and post-order updates. Collaborates with sales, logistics, commercial operations, and support teams to improve customer satisfaction and processes. Provides administrative and analytical support, monitors customer health, manages cross-functional initiatives, and identifies opportunities to enhance long-term client success.

The Customer Success Manager will engage with enterprise finance leaders, driving value from AI solutions and managing customer success initiatives to enhance renewals and partnerships.