Top Remote IT Jobs in New Orleans, LA

The Senior Scrum Master coaches Agile teams and Product Owners, facilitates Scrum ceremonies, manages backlogs and release planning, coordinates dependencies and risks, and promotes team self-management and continuous improvement. The role supports SAFe practices, cross-team collaboration, stakeholder communication, conflict resolution, and delivery transparency. It requires experience in software development environments, SAFe implementation, strong facilitation and coaching skills, a bachelor’s degree, five or more years of experience, CSM or PMI-ACP certification, and PMP certification.

Designs and delivers technical training for ERP and technology solutions, develops training materials, assesses learning needs and program effectiveness, identifies content gaps, reports outcomes, and guides less experienced team members. Collaborates with cross-functional stakeholders to support enterprise ERP transformation and serves as a technical training resource. Requires significant travel and familiarity with ERP integrations and business processes.

Leads technical training initiatives supporting ERP and technology transformation. Develops learning strategies, training materials, documentation, leadership best practices, and evaluation methods. Collaborates with senior stakeholders, analyzes program effectiveness, reports insights, establishes analyst standards, and serves as a deep technical resource. The role requires significant travel and focuses on enabling consistent technology adoption across company locations.

Develops and maintains ERP and technology training content, plans, job aids, assessments, and documentation. Conducts training needs analyses, researches learning materials, collaborates with trainers and instructional designers, gathers client feedback, and evaluates program effectiveness using data. The role supports enterprise ERP transformation and continuous improvement of user learning experiences. No supervisory responsibilities are included, and significant travel is required.

Own IT operations and employee experience for a remote workforce. Support users, administer Google Workspace, Okta, and Apple device management, and optimize AI-powered ticketing, automation, self-service, and documentation. Analyze ticket trends to resolve root causes, manage onboarding and offboarding, maintain asset inventory, support security and compliance audits, deliver training and communications, and partner with teams to improve workflows and scale IT operations.

Leads technology strategy, architectural direction, solution design, and AI-enabled engineering transformation across an Agile Release Train. Owns architectural roadmaps, governance, documentation, technical standards, and modernization initiatives. Designs secure, scalable Azure and cloud-native solutions involving APIs, microservices, integrations, and distributed systems. Partners with engineering, product, security, compliance, enterprise architecture, and platform teams while promoting DevOps, architecture-as-code, AI-assisted development, and regulated-data practices.

Designs, implements, configures, and supports enterprise cybersecurity solutions across IAM, endpoint, network, email, application, cloud, and security awareness domains. Conducts vulnerability assessments, threat hunting, incident investigation, security tool tuning, policy development, and security architecture reviews. Serves as a security subject matter expert on technology projects, collaborates with an MSSP, provides incident escalation support, and maintains availability for critical security operations.

Monitors and responds to security alerts and incidents across SIEM, endpoint, cloud, email, and network security tools. Collaborates with IT teams and service providers, improves security policies and procedures, supports ISO 27001 and SOC compliance, assists with audits and security assessments, and provides regional IT security support, including occasional out-of-hours incident response.

Designs, builds, deploys, and operates production generative AI solutions on AWS. Responsibilities include autonomous and multi-agent systems, RAG pipelines, prompt engineering, foundation model evaluation, scalable cloud architecture, infrastructure as code, CI/CD, observability, security, guardrails, and cost optimization. The role advises stakeholders, mentors engineers, supports regulated scientific research environments, and maintains reliable AI agent performance in production.

Designs, implements, secures, and maintains enterprise cloud and on-premises infrastructure supporting Department of Defense missions. Responsibilities include Azure and Microsoft 365 administration, virtualization, networking, troubleshooting, system hardening, vulnerability remediation, disaster recovery, infrastructure upgrades, documentation, architecture reviews, and cybersecurity compliance. Provides technical leadership, mentors engineers, collaborates with government customers, and supports highly available enterprise environments.

Owns identity, access, device, SaaS, automation, and IT systems for a remote organization. Responsibilities include Okta administration, macOS and Windows MDM, employee lifecycle workflows, ticketing, Zoom and Zoom Phone, AI governance, SaaS discovery, 1Password, security controls, documentation, dashboards, and SOC 2 evidence. The role combines hands-on IT support with systems architecture, integrations, automation, and security-minded operational ownership.

Owns current- and target-state architecture for enterprise IT Management capabilities. Develops cross-functional capability roadmaps spanning systems, workflows, data, processes, and modernization initiatives. Partners with business and technology stakeholders to align standards, dependencies, sequencing, investments, and operating models. Guides delivery teams toward coherent enterprise outcomes and supports architecture governance. The role requires extensive architecture experience, stakeholder influence, regulated-environment knowledge, BIZBOK capability modeling, and TOGAF ADM knowledge.

Provides cybersecurity, vulnerability management, and Splunk administration support for DOE business applications. Responsibilities include developing security policies and logging standards, creating Splunk dashboards and queries, analyzing security events, conducting vulnerability scans, securing applications and databases, investigating issues, and documenting systems and procedures. The role requires collaboration with system owners and application teams to identify and mitigate vulnerabilities while supporting compliance with government security mandates.

Leads the strategy, architecture, and implementation of enterprise AI-assisted and cloud-native software development capabilities. Evaluates AI tools, establishes engineering standards, develops proof-of-concept solutions, guides technical architecture, and coaches engineering teams. The role requires full-stack development, cloud platforms, CI/CD, DevSecOps, secure coding, distributed systems, and experience delivering mission software across complex programs.

Build and maintain relationships with Virginia agencies, clients, and suppliers for IT security services. Advise clients, identify needs, recommend solutions, resolve complaints and escalations, lead meetings, present to varied audiences, and support strategic planning and pipeline growth. The role requires strong communication, conflict resolution, leadership, customer service, CRM and Microsoft Office proficiency, IT-sector relationship management experience, and travel to Richmond or other locations.

Build and maintain React single-page applications with responsive, accessible interfaces for financial reconciliation and exception-management workflows. Integrate secure REST APIs, implement protected routing and state management, optimize data-rich screens, and troubleshoot asynchronous UI behavior. Collaborate with backend, reporting, ingestion, QA, product, and DevOps teams while documenting components, UX standards, and integration contracts.

Leads the Service Management Office and establishes governance for incident, problem, change, release, knowledge, and service-management practices across 24x7 client IT operations. The role drives major-incident response, RCA quality, executive and customer communications, operational reporting, continuous improvement, ITSM tooling, standardization, and accountability across global technical teams, vendors, and delivery organizations.

Leads IT risk advisory engagements involving IT internal audit, SOX compliance, ITGCs, SOC reporting, technology risk, cybersecurity governance, and control assessments. Manages planning, testing, documentation, budgets, timelines, client reporting, and deliverables while mentoring consultants. Advises clients on governance, internal controls, compliance, remediation, and technology improvements. Supports proposals, business development, recruiting, and client relationship management.

Provides Tier 1 and Tier 2 remote technical support for hardware, software, peripherals, networks, VPN, and MFA. Manages employee onboarding, laptop provisioning, equipment shipping, user accounts, permissions, and security groups across Google Workspace, Microsoft 365, Slack, and internal systems. Creates knowledge-base articles and training guides while helping establish IT workflows for the company’s North American expansion.

Performs application analysis and functional testing for enterprise systems supporting AmeriCorps. Responsibilities include analyzing workflows, defects, and change requests; creating and executing functional, regression, automated, and user acceptance tests; validating data integrations; coordinating test cycles; documenting defects and results; supporting release readiness; and maintaining system documentation.

Analyze enterprise application behavior, defects, workflows, and change requests; develop and execute functional, regression, automated, and user acceptance tests; coordinate testing with development, database, and operations teams; validate data flows and integrations; document defects, results, process gaps, and system workflows; track remediation and support release readiness across development, test, and production environments.

Develop and maintain AmeriCorps grants management applications using Java, Oracle, PL/SQL, and SQL. Modernize systems, implement enhancements and interfaces, support security and privacy requirements, collaborate with stakeholders to capture and deliver requirements, and perform application testing and maintenance.

Lead the architecture, development, deployment, and reliability of cloud-based customer experience platforms using AWS, Genesys Cloud, and Salesforce Service Cloud. Design integrations, data pathways, CI/CD pipelines, and infrastructure automation while ensuring security, compliance, scalability, and performance. Serve as a technical subject matter expert, guide global agile teams and vendors, coach engineers, establish DevOps practices, and troubleshoot critical production issues.

Develop and maintain scalable CX orchestration platforms using AWS, Genesys Cloud, and Salesforce Service Cloud. Own feature design, implementation, deployment, reliability, troubleshooting, documentation, and code reviews. Collaborate with product, QA, design, and engineering teams; make data-driven technical decisions; provide basic mentorship; and independently lead smaller project components while communicating progress, risks, and blockers.

Provides architectural leadership for complex CX orchestration platforms built on AWS, Genesys Cloud, and Salesforce. Designs integrations and distributed systems, establishes engineering standards, leads governance and technical roadmaps, resolves high-impact production issues, evaluates technologies, and mentors senior engineers and technical leaders. The role influences enterprise architecture, risk mitigation, platform strategy, and cross-functional technical decisions.