Top Remote Operations & Support Jobs in Nashville, TN

Develop and maintain fraud operations SOPs, decision guidance, workflows, and documentation. Identify process gaps, analyze operational data and trends, coordinate process changes, and collaborate with Product, Engineering, Data, QA, Training, Support, and other teams to improve fraud review consistency, scalability, and efficiency. Support audits, retrospectives, training readiness, and post-launch follow-up for operational improvements.

Investigates, evaluates, negotiates, and resolves moderately complex automobile liability and physical damage claims. Responsibilities include coverage analysis, liability assessment, evidence gathering, damage and financial evaluations, payment approvals, subrogation review, claim documentation, and coordination with underwriting and special investigation units. The role may also involve total-loss settlements, vehicle inspections, repair monitoring, direct repair shop oversight, and rental expense approval. Work is primarily remote, with occasional travel and possible in-person inspections.

Provides advanced administrative and executive support, including office coordination, scheduling, travel arrangements, correspondence, reports, expense processing, meeting support, and cross-department follow-up. The role also involves confidential work, document preparation, inventory and storeroom coordination, purchasing or subcontracting support, CMMS use, and process improvement. Requires strong Microsoft Office skills, professional communication, flexibility for overtime or weekends, and occasional travel.

Design complex insurance claim and coverage scenarios for AI model training, including disputed coverage, litigation, allocation, bad-faith risk, and major-loss settlement strategy. Produce senior-level claim analyses, authority requests, reserve rationales, and litigation plans; evaluate AI responses against claims standards; identify unsupported or improper positions; and provide written feedback. Participate in onboarding and calibration sessions.

Administer COBRA and Direct Bill plans, balances, employer accounts, and incoming files. Resolve internal questions, account discrepancies, and tier-three escalations using product and system knowledge. Communicate with departments, employers, consultants, brokers, and vendors through case management. Support peer training, process improvement, compliance with HIPAA policies, special projects, and quality and performance goals.

Supports provider account data quality and engagement workflows for the Practice Access Management team. Maintains accurate Salesforce accounts and contacts, resolves duplicates and data issues, monitors workflow alerts, conducts outbound outreach to provider offices, verifies practice information and communication consent, documents interactions, handles inbound pharmacy requests, and makes timely handoffs to the PAM team.

Leads global operations by setting organizational direction, coordinating functional managers, transitioning regional activities, measuring performance, and improving revenue, expenses, profitability, and margins. Builds global partnerships, supports client onboarding and transitions, ensures consistent operational processes, communicates with stakeholders, and maintains compliance with information governance, HIPAA, privacy, and corporate integrity requirements.

Supports company founders by owning communication triage, customer and community support, project execution, social media coordination, scheduling, documentation, and operational systems. The role requires independent judgment, fast response times, discretion, proactive risk management, and closing tasks without reminders. The assistant will coordinate research, outreach, suppliers, simple SOPs, and ad hoc initiatives while using AI tools to accelerate writing and research.

Provides first-tier technical support to customers through phone, web, and email. Diagnoses application issues, resolves questions, escalates complex problems, maintains customer communication, updates knowledge-base content, identifies system defects, and captures feedback for product improvements. The role follows established procedures, collaborates with internal teams, handles challenging customer interactions, and participates in rotational after-hours on-call support.

Provide inbox support for a high-volume political organizing program. Train and coach program organizers, lead shift check-ins, monitor escalations, resolve complex participant issues, identify workflow and staffing trends, coordinate across departments, and maintain timely responses through inbox zero. The Manager also oversees the Coordinator, updates knowledge-base resources, and manages staff performance.