Top Remote Operations & Support Jobs in Nashville, TN

Manage partnerships and sales operations by owning CRM data and reporting, coordinating partner onboarding and activations, building SOPs and automations, tracking partner performance, and supporting sales outreach and pipeline management to ensure flawless execution and scalable processes.

Manages a four-person federal help desk supporting Drupal and related content platforms. Oversees ticket response and resolution SLAs, CMS troubleshooting, senior editorial approvals, user permissions, training, knowledge-base development, reporting, content migration, and demand reduction. Leads distributed coverage across an extended Eastern Time support window, coordinates escalations, maintains procedures, and supports emergency operations. The role requires federal Public Trust eligibility and periodic onsite presence near Baltimore.

Remote coordinator who schedules insurance appraisal appointments, guides homeowners through a mobile photo-capture self-survey (ASSIST), provides technical and customer support via phone/SMS/email, updates work order statuses, prioritizes tasks to meet productivity and turnaround goals, and communicates issues to management.

Completes accurate, cost-effective domestic corporate travel arrangements, including air, hotel, ground transportation, and rail. Supports client accounts, creates complex itineraries, follows travel policies and preferred supplier guidelines, and provides first-level customer and technical support. Maintains service, productivity, accuracy, and compliance standards while communicating professionally with travelers and travel arrangers. Participates in training and staff meetings and collaborates with colleagues to support efficient operations.

Lead business operations for Kraken Pro by establishing operating rhythms, coordinating cross-functional initiatives, tracking KPIs, supporting executive decisions, managing reporting and roadmap systems, and identifying operational improvements. Partner with product, engineering, compliance, legal, finance, and marketing teams to launch initiatives, improve product experiences, and ensure accountability across priorities.

Provides Level 2 support for SaaS and custom insurance applications through phone, chat, email, and in-person channels. Troubleshoots access issues and data errors, supports application conversions and implementations, assists with software upgrade testing, follows security and access standards, and escalates complex issues. Requires strong customer service, application troubleshooting, communication, and problem-solving skills. The role is hybrid or remote with approximately 5% travel.

Provides administrative and clerical support, including preparing documents, invoices, reports, correspondence, meeting materials, records, calendars, and budget information. Handles phone calls, document control, office supplies, records management, and moderately complex information analysis. Requires three or more years of administrative experience, proficiency with Microsoft Office and Adobe Acrobat, and the ability to obtain and maintain a Q security clearance.

Leads Operations Support teams handling field service coordination, billing, customer contracts and amendments, vendor service contracts, CMMS troubleshooting, and help-line support. Oversees accurate records, work-order closure, issue escalation, and collaboration across accounting, sales, IT, service operations, customers, and technicians. Drives continuous process improvement, requirements gathering, testing, training, and automation while managing employees and ensuring efficient service delivery.

Lead and build BROADMIND's operations: create scalable processes, ensure legal/regulatory compliance, oversee day-to-day operations, analyze data to guide decisions, negotiate contracts, identify growth and partnership opportunities, and shape company culture while working closely with the CEO and executive team in a hands-on, zero-to-one environment.

Leads end-to-end fraud operations, including Level 1 alert operations, Level 2 investigations, fraud intelligence, queue management, escalations, service levels, and operational risk response. Manages subordinate managers, establishes investigative and documentation standards, monitors KPIs and KRIs, supports audits and OCC examinations, and partners on detection, controls, quality assurance, and regulatory referrals. Drives continuous improvement while developing fraud operations talent and ensuring examination-ready execution.