Top Remote Customer Success Jobs in Nashville, TN

Manage a portfolio of investment and wealth management customers to drive product adoption, onboarding, renewals, and expansion. Use AI and CS platforms to monitor customer health, deliver trainings and workshops, translate feedback to product, coordinate cross-functional resources, and contribute to scalable processes that improve retention and satisfaction.

Manage a portfolio of mid-enterprise investment and wealth management clients to drive onboarding, adoption, renewals, upsell, and retention. Develop account plans, deliver training and workshops, analyze usage and health with AI-enabled tools, coordinate cross-functional teams, advocate product feedback, and support customer reference programs. Domestic travel up to 25%.

Serve as a trusted advisor to enterprise healthcare customers to drive onboarding, product adoption, and retention. Provide training, professional services, and data analysis to demonstrate business value, surface customer feedback, and identify expansion opportunities. Monitor customer health, manage change, create case studies, and collaborate with sales, clinical, and technical teams. Travel to client sites (~25%) and work remotely supporting Central and West territories.

Partner with engineering teams to drive Kotlin backend adoption: guide migrations from Java, troubleshoot integration and scaling, recommend tailored strategies, track adoption stages, identify and remove blockers, and maintain feedback loops while running workshops, demos, and outreach.

Manage East Coast enterprise customers to drive adoption, retention, and expansion of Anecdotes' AI-native GRC platform. Serve as primary customer liaison, deliver strategic guidance, monitor health and usage, run executive reviews, coordinate cross-functional responses, and lead renewals and expansions while maintaining accurate account documentation.

Manage and nurture a portfolio of mobile app customers to ensure successful implementation and adoption of RevenueCat. Act as a growth advisor: analyze customer data, propose actionable tactics, create educational content (workshops, guides), and collaborate with Product, Sales, and Marketing to influence product and drive customer revenue growth.

The Client Success Manager oversees onboarding of hospitals to a GPO, coordinating teams and ensuring contract alignment and operational value.

Own post-sales journey for enterprise customers: lead onboarding and technical implementation, drive adoption and measurable outcomes, manage account strategy and retention, engage executives, collaborate across Sales, Product, Engineering, and advocate customer needs to influence product direction and expansion.

Lead end-to-end technical implementations for mid-market and enterprise customers (HRIS, SSO, LMS, APIs). Build AI-powered workflows to automate onboarding tasks, partner with Account Managers for discovery and scoping, troubleshoot integrations with Product/Engineering, maintain implementation playbooks, and create reusable templates and self-serve assets to speed time-to-value.

Manage a portfolio of SaaS customers, build relationships, monitor usage, prevent churn, handle support and troubleshooting, identify upsell/renewal opportunities, and relay customer feedback to product and engineering.

Manage a portfolio of ~20 enterprise Max customers as an executive-facing strategic advisor. Develop Executive Success Plans, conduct business reviews and onsite workshops, drive automation adoption and retention, identify risks, use data to recommend expansions, and partner with specialists and product to deliver measurable growth. ~30% travel.

Manage long-term success of strategic, multi-location accounts by building executive relationships, driving product adoption, coaching users, managing enhancements, analyzing engagement KPIs, leading escalations, and presenting business reviews to reinforce product value.

Manage a defined portfolio of clients to drive adoption, retention, and expansion of the InvoiceCloud platform. Build strategic relationships, identify upsell opportunities, troubleshoot integrations, use Salesforce and analytics to inform action plans, and execute scalable engagement cadences. Periodic onsite travel and cross-functional collaboration required to resolve issues and deliver measurable client outcomes.

Coach and develop a team of Customer Success Managers, manage escalations, drive retention, engagement and adoption, monitor customer and team metrics, implement scalable processes and best practices, partner cross-functionally to improve experience and operations, and occasionally travel for client engagements.

Provide high-quality ongoing support and account management to existing clients, drive product adoption and retention, educate customers on solutions, coordinate with Sales, Technical Support, and Professional Services, resolve issues, perform outreach for identified risks, and maintain subject-matter expertise on product releases.

Manage relationships with enterprise automotive customers, drive product adoption and ROI, analyze performance data to reduce churn, collaborate cross-functionally to optimize revenue and customer health, and implement processes to support client success.

Manage relationships with dealership customers to drive product adoption, demonstrate ROI, minimize churn, analyze performance data, and coordinate cross-functional plans to optimize customer lifetime value and revenue opportunities.

Support Major Accounts Customer Success by executing audience lists and digital/email campaigns, managing inbound cases and operational workflows, producing client reports and promotional materials, coordinating cross-functional projects, monitoring task workflows, and identifying process improvements to enhance client service and campaign outcomes.

Own end-to-end customer lifecycle for ~150 mid-market accounts: onboarding, adoption, retention, renewals, expansion, billing, and escalations. Drive customer outcomes using data, lead onboarding and enablement, run business reviews, develop scalable playbooks, and collaborate cross-functionally to resolve issues and influence product roadmap.

The Director, Client Success manages client relationships, ensuring satisfaction and retention through proactive communication, while selling additional solutions and tracking performance metrics.

Lead enterprise customer success by building C-level relationships, driving adoption and ROI, creating success plans and SBRs, coordinating cross-functional teams to resolve escalations, identifying renewal risk and expansion opportunities, and promoting product adoption to deliver measurable business outcomes.

Lead and scale Vanta's Commercial Customer Success function, including partner-led success. Define strategy, operating model, segmentation and playbooks; hire and develop managers and CSMs; drive retention, adoption, time-to-value, and expansion; and partner cross-functionally to remove blockers and scale outcomes using automation and AI where appropriate.

Serve as primary CSM for ~100 accounts, build senior relationships, drive adoption and ROI of ServiceTitan, prevent churn, provide training, analyze usage data, manage escalations, and identify upsell opportunities to retain and grow revenue.

Manage a portfolio of mid-market SaaS customers through onboarding, adoption, health monitoring, training, business reviews, renewals, and expansions. Act as customer advocate, collaborate cross-functionally to resolve issues, standardize CS processes, and drive gross revenue retention and product usage.

The Customer Success Specialist guides families through the dementia care onboarding process, manages referrals, provides support, and communicates effectively with dyads to enhance their experience.