Top Remote IT Support & Helpdesk Jobs in Minneapolis–Saint Paul, MN

Provides onsite first-line IT support for employees through in-person, phone, and ticketing channels. Installs and troubleshoots Windows devices, peripherals, Microsoft 365 applications, user accounts, network connectivity, and VPN access. Deploys equipment for new hires, manages tickets, documents resolutions, escalates complex issues, and maintains knowledge-base content. The role is fully onsite in Sugar Land or Pearland, Texas, with occasional lifting of equipment up to 25 pounds and no travel.

Provides software support to EMR users by handling inbound inquiries, troubleshooting application issues, documenting and replicating bugs, educating clients, and coordinating escalations. The role supports either clinical or practice management teams, requires strong communication and prioritization skills, and involves handling 25 or more calls daily. It is a hybrid position based in Boca Raton, Florida, with onsite work three days weekly for local employees.

Provides customer-facing support for Navy supply and logistics applications. Investigates incidents and data issues using SQL, analyzes stored procedures and database objects, performs authorized data corrections, validates fixes, and documents evidence in Azure DevOps or Jira. The role coordinates with developers, database administrators, cybersecurity personnel, product owners, and users while supporting production incidents, functional testing, Agile workflows, knowledge documentation, and application troubleshooting.

Leads Level 3 technical support and problem management across North America. Manages complex escalations, troubleshooting, root cause analysis, incident resolution, and corrective actions. Coaches and develops technical support staff while partnering with Engineering, R&D, Operations, Sales, and customers. Improves support reliability and efficiency through automation, AI, monitoring, documentation, knowledge management, standardized diagnostics, and performance insights.

Provides on-site IT support for Ontra’s New York office, troubleshooting hardware, software, networking, desktop, AV, and conference room issues. Prepares equipment and accounts for new hires, manages support tickets, coordinates vendors and deliveries, tracks inventory, and performs light facilities tasks. The role works independently on-site three days weekly while collaborating with a remote IT Operations team. Occasional travel for company offsites is required.

Provides first-level remote support for Aurora Document software through phone, email, and web channels. Troubleshoots application and service issues, manages cases through resolution, documents problems, escalates complex issues, monitors support queues, and maintains product knowledge. The role may assist with hardware performance monitoring, knowledge sharing, and customer installations or training at financial institutions.

Supports and administers the Deltek Vision enterprise application, including user support, configuration, security, troubleshooting, reporting, training, documentation, data integrity, integrations, testing, and feature rollouts. The role serves as the Deltek subject matter expert, partners with vendors and enterprise applications leadership, supports process improvements and automation, and develops knowledge of related enterprise systems such as UKG and Newforma.

Provides Tier 2/3 technical support across enterprise applications, infrastructure, networks, integrations, and hybrid environments. Troubleshoots complex incidents, manages ServiceNow tickets, supports deployments and changes, performs root-cause and trend analysis, maintains technical documentation, and contributes to operational reporting, SLA tracking, and service improvements.

Configure, administer, and optimize Salesforce for Sales, Service, and Marketing teams. Responsibilities include declarative solution design, data modeling, security and access management, automation, Lightning configuration, data quality, integrations, sandbox management, testing, releases, troubleshooting, documentation, and stakeholder collaboration. The role requires independent ownership of Salesforce solutions and adherence to platform, governance, and security best practices.

Administers and supports Salesforce and other business systems, managing users, permissions, reporting, dashboards, data loads, testing, issue resolution, process improvements, automation, and system feature adoption. Partners with business and technical stakeholders to design scalable solutions and provide analytics that inform decisions. This is a temporary, full-time remote U.S. position expected to last approximately six months.