Top Remote Operations & Support Jobs in Minneapolis–Saint Paul, MN

Administer Atlassian Cloud (Jira, JSM, Confluence); design workflows, automations, and governance; develop REST API/webhook integrations; manage Atlassian Access (SSO/SCIM); build advanced JQL dashboards and reports; support cloud migrations, audits, and enterprise system integrations.

This role enhances project management across technology teams, ensuring effective coordination and delivery of initiatives related to Product & Pricing and Quote-to-Cash processes.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

The Lead Process Engineer optimizes operating processes for the AXIS platform in the BFSI sector, engaging with various teams to ensure scalable and compliant workflows. Responsibilities include end-to-end documentation, automation-first process engineering, and enhancing client implementations while integrating risk and compliance controls.

The Senior Customs Clearance Manager oversees international shipment compliance and coordination, focusing on temporary import bond compliance, exception management, and cross-functional communication to ensure smooth customs processes.

The Director of Resource Management will oversee workforce planning and scheduling, focusing on Tax and Assurance busy seasons, ensuring effective staffing and aligning resources with client demand.

Maintain and audit IP systems, perform data cleanup and validation, support daily matter openings and staffing updates, develop recurring and ad-hoc reports, and assist automation initiatives to improve IP Operations efficiency.

Stoneridge Software seeks to connect with talented individuals for future opportunities. The company emphasizes a flexible, collaborative culture with strong employee development and inclusion.

Provide first-line application support for ImageTrend products: troubleshoot issues via phone/email/chat, track and escalate tickets within SLAs, communicate updates to customers, collaborate with cross-functional teams, test/duplicate reported problems, and attend occasional travel for events or onboarding.

Lead the Shared Success Center Settlement Services configuration and support teams, manage SoftPro deployments and tier 2+ support, define SLAs and incident/ticketing workflows, drive process improvements and performance metrics using Power BI, liaise with IT, hire/train staff, and ensure operational consistency and service excellence for affiliate title companies.