Top Remote Operations & Support Jobs in Minneapolis–Saint Paul, MN

Own the company’s business and people operations infrastructure, including utilization, capacity and workforce planning, margin reporting, delivery processes, people operations, tool governance, and AI automation. Manage two operations and recruiting team members, establish operating cadences, improve reporting accuracy, optimize SOPs and workflows, and deploy production AI systems. Partner with executive leadership to support hiring, compensation, profitability, organizational planning, and scalable service delivery.

Supports Digital Experience Center operations across multiple financial institution clients. Configures and administers CCaaS platforms, IVR routing, conversational AI, electronic forms, knowledge content, reporting, and vendor cases. Assists with client implementations, testing, documentation, release reviews, incident tracking, troubleshooting, and post-launch stabilization. The role requires careful validation, analytical problem-solving, cross-functional collaboration, and delivery of accurate client-facing operational assets in a remote environment.

Coordinates eCommerce site operations, including product launches, SKU updates, promotions, pricing, content, merchandising, and campaign changes. Performs quality assurance, site testing, troubleshooting, and performance analysis while maintaining the operations calendar. Collaborates with merchandising, marketing, creative, UX/UI, technology, and customer service teams to improve product discoverability, conversion, customer experience, and business results.

Provides remote executive and administrative support, including calendar and inbox management, meeting coordination, proposal preparation, process documentation, CRM and database administration, SharePoint file organization, project coordination, vendor communication, and optional QuickBooks invoicing support.

Provides first-line technical and client support for software solutions by responding to inquiries, troubleshooting issues, prioritizing tickets, documenting resolutions, escalating complex problems, and maintaining knowledge-base content. The role requires strong communication, organization, time management, and relationship-building skills, along with familiarity with Linux, SQL, and Python or Perl scripting. Work is remote, Monday through Friday, during Eastern Time business hours.

Administer and optimize the Filevine legal technology platform for client law firms. Advise on configurations and workflows, troubleshoot technical issues, manage feature rollouts, support onboarding and offboarding, audit business processes, and drive platform adoption. The role also includes creating documentation, training users, providing technical support, managing integrations and automation, and leading cross-functional initiatives during Eastern Time Zone hours.

Processes new and renewal certificates of insurance for commercial lines clients. Reviews policy and contract information, compares data against guidelines, communicates with account managers, enters and maintains electronic records, and prepares insurance documents for delivery. Provides customer service to insured parties while managing high-volume work accurately and efficiently. Uses Applied Epic or similar agency management systems, Microsoft Office applications, and CSR24.

Produces, formats, revises, proofreads, and manages legal documents for attorneys and legal staff. Performs PDF conversion, OCR, Bates numbering, mail merges, electronic filing, and document production using legal technology tools. Creates presentations, spreadsheets, timelines, organizational charts, and electronic closing binders. Supports document management processes, enters attorney time, and manages multiple priorities while delivering accurate work on schedule.

Leads Docker’s global Information Technology organization, overseeing help desk services, application management, device lifecycle logistics, internal productivity tools, service metrics, SLAs, and continual improvement. Develops multi-year IT strategy and technology roadmaps, architects and optimizes the SaaS and cloud application ecosystem, manages technical debt, and partners with executives and technical leaders to support business growth. Builds a metrics-driven, customer-focused team and advances AI- and automation-first practices.

Provides inbound phone support to providers and collection staff regarding claim status. Explains billing processes and timing, coordinates with internal departments to resolve inquiries, meets customer service and quality standards, maintains agent availability goals, follows procedures, identifies system or process issues, and completes assigned tasks.