Top Remote Operations & Support Jobs in Minneapolis–Saint Paul, MN

Lead workforce planning, labor forecasting, staffing allocation, resource request fulfillment, and utilization reporting for industrial automation projects. Manage third-party labor providers, maintain workforce qualifications and access records, support project readiness reviews, and own workforce tracking tools and allocation processes. Partner with project, site execution, sales, operations, and executive teams to optimize staffing and improve operational performance. Spanish-English bilingual communication is required.

Build Nightfall AI’s revenue operations and GTM engineering function from scratch. Own CRM architecture, forecasting, quota and territory planning, reporting, GTM data quality, automation workflows, process design, and cross-functional alignment across Sales, Marketing, Customer Success, and Finance. The role requires hands-on development of AI-enabled GTM automations, strong revenue analytics, and strategic partnership with executive leadership in a high-growth B2B SaaS environment.

Own and administer HubSpot CRM and Marketing Hub, supporting Marketing and Sales Development processes. Translate stakeholder needs into requirements, documentation, user stories, and tickets. Analyze data flows across CRM, ERP, quote-to-cash, integrations, and data platforms; identify dependencies, risks, and data-quality issues. Triage requests, support integrations and business-unit onboarding, maintain SOPs, and improve system adoption, workflow efficiency, data integrity, and user experience.

The role indicates a potential for international positions in the future at The ROSTR Group but currently has no openings outside North America.

Lead GTM analytics and revenue operations by analyzing campaign, funnel, pipeline, and attribution performance; building dashboards; optimizing marketing technology and data quality; improving lead management, routing, scoring, and sales handoffs; and establishing scalable workflows and governance. The role partners cross-functionally with Marketing, Sales, Finance, Product, and Customer Success to support forecasting, planning, leadership reporting, and data-driven revenue growth.

Provides remote client support for a legal technology platform by guiding users through tasks, resolving inquiries, maintaining Salesforce records, de-escalating issues, monitoring KPIs, advocating for client needs, and contributing to product and process improvements. The role also supports onboarding, team collaboration, continuous learning, and operational efficiency.

Supervise the claims verification team, overseeing workload distribution, training, quality audits, escalations, compliance, and performance reporting. Monitor accuracy, turnaround times, denials, and productivity while identifying workflow improvements and enforcing internal controls to reduce fraud, waste, and abuse. Collaborate with billing, underwriting, compliance, and legal teams, stay current on payer requirements, and present performance findings to senior management.

Provides advanced Tier 2 technical support across networking, firewalls, hardware, media players, connectivity, and enterprise environments. Diagnoses root causes, manages escalations, supports strategic accounts, and partners with Product, Engineering, Customer Success, and Sales. Administers and optimizes Zendesk AI Co-Pilot, automation, workflows, and self-service. Develops troubleshooting documentation, coaches support staff, analyzes issue trends, advocates for product improvements, and participates in on-call and occasional holiday coverage.

Leads strategy, revenue operations, and company-wide operating cadence as a strategic partner to the CEO. Owns revenue analysis, forecasting, pricing, pipeline, renewals, board operations, and systems across HR, IT, legal, and FP&A. Manages external accounting, tax, and legal partners while driving leadership alignment, resource allocation, strategic deals, and predictable execution.

Provide advanced technical support and escalation for Merge Healthcare imaging products. Troubleshoot complex hardware, OS, network, and application issues; manage inbound/outbound calls; document resolutions in CRM; perform remote maintenance and software upgrades; contribute to knowledgebase; and drive customer satisfaction through timely problem resolution and cross-team escalation.