Top Remote Operations & Support Jobs in Minneapolis–Saint Paul, MN

Lead and support QA initiatives by reviewing and trending audit results, tracking findings, producing weekly reports, coaching associates, supporting onboarding/training, partnering with stakeholders on remediation, and driving continuous improvement in flood and lender-placed insurance operations.

Manage a portfolio of pending life insurance applications, diagnose root causes of delays, coordinate with carriers and internal teams to drive cases to issue, build reporting and analyze trends, and recommend process improvements. Use Salesforce and analytics tools to track status and resolve systemic blockers.

Manage EHS field readiness and contractor compliance to enable safe, timely technician site access. Maintain safety documentation, track KPIs, manage contractor portals (ISNetworld/Avetta), COIs, and Salesforce records. Support onboarding, training coordination, incident reporting, audits, and corrective actions while collaborating with internal teams and supporting occasional domestic and international site visits.

Lead broker-dealer and RIA back-office operations including account onboarding, trading support, cashiering, disbursements, suitability, and advisor support. Drive operational standards, SLAs, KPIs, regulatory exam readiness, vendor integrations (Docupace, Pershing, DTCC), process scalability, control remediation, and team development to support financial professionals and clients.

Provide end-to-end booking and advisory services for contracted corporate clients, ensuring policy compliance, managing reservations and cancellations, maintaining operational queues, advising on travel requirements, and delivering high-quality remote customer service.

Provide Tier 2/3 support for Microsoft 365 and Azure environments (Exchange Online, Teams, SharePoint, OneDrive, Entra ID/Azure AD, Intune, Azure resources). Troubleshoot identity/authentication, mail flow, connectivity and permissions; manage accounts, licenses, MFA/SSPR/Conditional Access, Azure AD Connect and PIM; monitor security/compliance (NIST SP 800-53 Moderate, CJIS), respond to incidents, maintain documentation, and participate in on-call rotations.

Lead and build the go-to-market operations engine: own GTM systems (HubSpot, Clay, Apollo, Gong), scoring and AI agents, ABM and demand-gen data, pipeline attribution, board-level reporting, and a small onshore/nearshore team. Be hands-on building workflows and models, partner with marketing, sales, finance, and executive leadership, and drive governance, forecasting, and operational rigor across three business units.

Lead global technical support operations and managers to improve KPIs, scalability, and customer experience. Drive data-informed process improvements, AI/automation adoption, cross-functional collaboration, escalation management, coaching, and operational change across Product, Engineering, and Customer Success.

Provide Tier 2 technical support for Solovis software: troubleshoot and resolve complex customer issues, review code to isolate problems, collaborate with development/services/customer success/sales, maintain knowledgebase articles, and meet CSAT and communication targets.

Monitor and evaluate inbound/outbound patient calls for quality, compliance, and accuracy using scorecards; identify performance trends and training gaps; provide feedback and reports; develop and refine QA processes, scripts, and scorecards; collaborate with leadership and training to improve call center performance.