Top Remote Operations & Support Jobs in Minneapolis–Saint Paul, MN

Provide remote technical support for OneStream and other financial management applications, triage and resolve product/configuration issues, submit bugs, update knowledge base, collaborate across teams, and maintain strong customer relationships during Pacific Time business hours.

Review and evaluate claim adjudications to identify incorrect coding, fraud, waste, overpayments, and processing errors. Manage a caseload, obtain supporting medical records, recommend further investigation or resolution, meet quality and production standards, support department initiatives, and complete assigned claims projects.

Provide front-line support for consumer and business banking customers via inbound calls, secure messages, chats and other digital channels. Resolve account servicing, onboarding reviews, access/password resets, basic ACH/wire inquiries, and transaction research while following KYC/CIP and BSA/AML guidelines. Use multiple systems to troubleshoot, document interactions, escalate complex issues, meet SLAs, and participate in testing, coaching, and ongoing training. Schedule flexibility for evenings, weekends, and holidays required.

Provide 24x7 help desk support for a U.S. government customer, troubleshooting COTS and custom desktop/web applications, databases, and user account issues; escalate complex problems, support data application operations and migrations, and collaborate with developers and engineers in an Agile environment.

Lead and coach frontline Tier 2 Customer Solutions teams to deliver consistent, high-quality customer experiences. Set expectations, monitor KPIs and feedback, remove friction, and translate company priorities into team execution. Partner cross-functionally to resolve systemic issues, support hiring and onboarding, and travel regularly to Scout locations to reinforce culture and operations.

Serve as the primary escalation for complex brand support issues, resolve tickets end-to-end, identify root causes and recommend fixes, improve knowledge bases and onboarding docs, enhance AI support coverage, and partner with Product, Engineering, and Trust & Safety to surface and resolve systemic issues.

Provide high-level administrative support to a C-level executive: manage complex calendars, meetings and travel; prepare presentations, reports and expense/budget tracking; handle communications, take meeting notes, support special projects, and collaborate with other Executive Assistants.

Lead and grow multi-channel customer support for i360 and MarketSharp, driving CX, operational KPIs, and continuous improvement. Manage frontline teams, escalations, workforce planning, dashboards, and partner cross-functionally with Product and Engineering to improve products, self-service, and AI-enabled support.

Lead and develop an IT team to deliver secure, scalable endpoint and infrastructure solutions. Oversee daily operations, project delivery, vendor management, compliance with security frameworks, incident resolution, performance metrics, and budget planning while driving continuous improvement and stakeholder collaboration.

Administer, configure, integrate, and support SAP Ariba within an SAP S/4HANA Source-to-Pay landscape. Ensure system stability, manage incidents and integrations, support supplier enablement, drive global rollouts, testing, process improvements, documentation, and stakeholder alignment across procurement and finance.