Top Remote Operations & Support Jobs in Minneapolis–Saint Paul, MN

Lead and optimize operational infrastructure for Forbes' Creator Network. Manage contract pipelines and legal workflows, support podcast acquisitions and creator onboarding, coordinate cross-functional teams (Finance, Production, Product, Legal, Sales, Events), launch new B2C/B2B creator initiatives, and establish scalable backend processes to support high-profile creators and original IP.

Prepare, scan, index, review, and certify mortgage documents while meeting daily production metrics, ensuring data accuracy, regulatory compliance (Fannie Mae, Freddie Mac, Ginnie Mae), and following safety and security procedures in a high-volume warehouse environment.

Lead and modernize GTM systems (Salesforce, CPQ, Marketo, enrichment tools), build automation and AI workflows, own data quality and integrations, and manage a small team to support Sales, Marketing, and Customer Success.

Investigate and settle complex workers' compensation claims with minimal supervision. Determine coverage, liability, and compensability; manage investigations, appraisals, reserves, payments, and subrogation; coordinate litigation strategy with legal counsel; prepare client and management reports; mentor and train new hires.

Work closely with a manager in Medlines corporate office to learn entrepreneurial business practices, gain exposure to multiple business areas, and support projects. Requires strong organization, communication, presentation skills, and proficiency with Microsoft Office. Interns should be results-oriented and capable of working in a fast-paced corporate environment.

Deliver instructor-led and virtual training on Advarra software to customers and employees; develop and update training materials and eLearning content; collaborate with LMS and eLearning teams; perform basic LMS troubleshooting; gather trainee feedback, maintain attendance and assessment records, and travel up to 25% for in-person sessions.

Lead workforce strategy and build a scalable Workforce Management function for contact center and pharmacy operations. Drive capacity planning, forecasting, intraday operations, command center design, vendor governance, analytics, and cross-functional initiatives to improve efficiency, service quality, and scalability. Partner with Product, Engineering, Data, Finance, HR, and vendors to implement WFM tools, dashboards, and automation, and to execute strategic operational improvements.

Lead and govern global IT change management lifecycle: intake, risk-based assessment, approvals, execution, validation, post-change review, reporting, and continuous improvement. Coordinate across IT teams, vendors, MSPs, and regions to minimize service disruption, maintain audit-ready records, deliver training, and drive tooling and process automation opportunities to support high-availability and data center operations.

Provide high-level executive support including complex calendar management, meeting coordination, global travel and expense management, process and systems development, stakeholder relationship management, and preparation of executive briefings and summaries to increase productivity and accountability.

Lead and transform disputes and chargebacks operations by managing BPO partners, analyzing performance data, optimizing processes, ensuring compliance (Reg E/Reg Z), implementing tooling and AI, coaching staff, handling escalations, and improving cardholder and client experiences.