At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a motivated Mortgage Specialist to join our Operations and Document Custody team.
In this role, you will be responsible for the accurate document preparation, scanning, indexing, quality control, content review, and certification of mortgage records while strictly adhering to department metrics, compliance standards, and safety and security procedures.
You will join a fast-paced, goal-oriented production team dedicated to maintaining high-quality operational standards, achieving individual performance metrics, and delivering exceptional service to our clients.
What You’ll DoIn this role, you will:
Document Processing & Custody: Perform essential mortgage document functions including preparation, scanning, indexing, content review, and secure validation of financial records.
Operational Performance: Meet and exceed daily individual production metrics, processing goals, and customer service level standards in a high-volume warehouse environment.
Data Verification & Accuracy: Utilize strong personal computer (PC) and keyboarding skills to match names, numbers, and other critical data to documents with high attention to detail.
Regulatory Compliance: Maintain strict compliance with company policies, safety procedures, and federal, state, and local laws, utilizing familiarity with Federal National Mortgage Association (Fannie Mae), Federal Home Loan Mortgage Corporation (Freddie Mac), and Government National Mortgage Association (Ginnie Mae) guidelines.
The ideal candidate will have:
3 to 6 months of experience in the mortgage service or document custody industry within a multi-business and multi-site operation.
Strong knowledge of mortgage documents, processing specifications, and industry regulatory guidelines.
Production Excellence: Proven experience performing repetitive tasks quickly and accurately with your hands while multitasking in a fast-paced environment.
Reliability & Schedule Flexibility: Demonstrated history of excellent attendance, strong organizational skills, time management, and the absolute ability to work required overtime and occasional Saturdays with short notice.
Physical Stamina: Ability to sit for 80% of the day (inbound tasks) or stand/walk for 80% of the day (outbound tasks), with the capability to reach above the head and lift, move, push, or pull files and boxes weighing 10–29 lbs frequently, 30–40 lbs occasionally, and over 40 lbs rarely.
Pay Rate: $17.00/hr - $20.00/hr (Depending on Mortgage Industry Experience)
Benefits: This is a temporary-to-permanent opportunity. Benefits are not provided during the temporary phase; comprehensive benefits eligibility begins upon successful conversion to a permanent employee.
Shift: 8:30 AM - 5:00 PM, Monday - Friday. Must be available for overtime, to include Saturdays, when the work volume demands it.
Location: 2322 French Settlement Road, Dallas, TX
Opportunities for continuous learning and professional growth within a global industry leader.
US: Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.
Category: Operations GroupSkills Required
- 3 to 6 months experience in mortgage service or document custody within a multi-business and multi-site operation.
- Strong knowledge of mortgage documents, processing specifications, and industry regulatory guidelines (Fannie Mae, Freddie Mac, Ginnie Mae).
- Proven ability to perform repetitive tasks quickly and accurately with hands while multitasking in a fast-paced environment (production excellence).
- Strong PC and keyboarding skills for data verification and accuracy.
- Demonstrated reliability, excellent attendance, schedule flexibility, and ability to work required overtime and occasional Saturdays on short notice.
- Physical stamina: sit or stand/walk up to 80% of day; frequently lift/move/push/pull 10-29 lbs, occasionally 30-40 lbs, rarely over 40 lbs.
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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