Top Remote Customer Success & Experience Jobs in Miami, FL

As a Claims Support Specialist, provide expert guidance and manage claims for clients, optimizing resolution processes and advocating for their interests throughout.

The Major Gifts Officer will lead major gift fundraising activities, identify donor prospects, and develop strategies for cultivating relationships and managing donor contributions.

Manage law firm partners by analyzing performance metrics, diagnosing issues, and driving improvement through data-driven partnerships. Collaborate with teams and communicate effectively to enhance client outcomes.

The Support Operations Engineer will execute and maintain enablement content for onboarding and training in a SaaS environment. They will manage content delivery, track progress, and improve instructional materials based on feedback and performance metrics.

Lead and scale Arbital Health's Customer Success organization to drive retention, expansion, and ARR growth. Build Director-level leaders and teams, implement scalable CS processes, tools, and metrics (NRR, GRR, CSAT), manage renewal and expansion forecasts, and serve as executive sponsor for strategic accounts while partnering cross-functionally with Sales, Product, Delivery, and Marketing.

Act as primary technical liaison between customers and engineering to support, profile, troubleshoot, and optimize scientific HPC applications across architectures. Reproduce and resolve client-facing bugs, drive feature requests, maintain documentation, and advocate customer needs to product and software teams.

Serve as primary customer contact for Stord's Commerce software, owning end-to-end onboarding, activation, and adoption. Build scalable onboarding programs, training materials, and playbooks; monitor usage and ROI; coordinate cross-functional teams to resolve issues, influence product direction, and drive renewals and expansion.

As a freelance Session Host, you will manage virtual legal proceedings, provide technical support, and communicate with participants for a smooth experience.

The Director of Scaled Customer Success will lead a global team to innovate and implement a digital-first customer success strategy, enhancing customer engagement through automation and AI-driven experiences.

The Principal HubSpot Architect & CRM Admin will lead HubSpot as the core platform for revenue and customer strategy, managing architecture, automation, and integrations, while collaborating with cross-functional teams and supporting strategic decisions through data insights.