Top Remote Customer Success & Experience Jobs in Miami, FL

Own 1-2 large enterprise accounts as the main customer contact. Maintain portfolio visibility, coordinate programs with internal teams, run regular account reviews, onboard stakeholders, drive renewals and QBRs, and translate customer needs into product and operational improvements.

The Customer Success Manager will drive client satisfaction and retention, build enterprise relationships, and strategize for account growth, while ensuring customers receive maximum value from Axiom's solutions.

The Director of Customer Operations will lead CX and VIP teams, optimize customer experience processes, and maintain operational excellence across MyPrize's 24/7 platform.

As a Customer Success Solutions Architect, you will serve as a technical advisor for enterprise clients, guiding the deployment of Strivacity's CIAM platform, managing onboarding, and the overall success of customer projects.

The Technical Support Specialist will provide exceptional support in media and entertainment, addressing customer issues, training, and driving product improvements while mentoring the support team.

Case Managers at Finch handle operational tasks in pre-litigation, including opening insurance claims, managing medical and police reports, and resolving lien issues, enabling attorneys to work effectively.

The Social Media Monitoring Specialist provides customer service through monitoring client social profiles, responding to inquiries, and collaborating with account managers to maintain brand voice and customer engagement.

Manage a portfolio of strategic customers to drive retention, product adoption, revenue expansion, and advocacy. Lead onboarding, integrations, account planning, executive business reviews, KPI tracking, and cross-functional initiatives. Identify upsell/cross-sell opportunities and represent the customer voice to sales, product, and engineering to improve outcomes.

As a Customer Success Manager at Tonkean, you will drive customer adoption and retention for enterprise clients, develop lifecycle strategies, and build relationships with executive stakeholders to ensure measurable business outcomes.

The Technical Account Manager will lead customer technical projects, provide architecture guidance, ensure product adoption, and serve as a trusted advisor to enhance customer success and satisfaction.