Top Remote Customer Success & Experience Jobs in Miami, FL

Provide frontline support for AgencyBloc's SaaS products via phone, email, chat, and video. Troubleshoot issues, deliver brief training, drive product adoption, meet client satisfaction metrics, and collaborate with internal teams to resolve client concerns and improve processes.

The ABA Regional Operations Manager will drive operational excellence, support providers in scaling ABA practices, and improve profitability by analyzing performance metrics and developing growth strategies. Responsibilities include project management, provider communication, and overseeing customer experience operations.

Own end-to-end customer engagements for sewer inspection data migrations and CMMS integrations. Run discovery calls, scope work, execute ETL and data validation using SewerAI API and ProServe tooling, apply NASSCO coding standards, build reusable scripts, and coordinate with product, engineering, and account teams to deliver validated integrations and migrations.

Lead and develop the Customer Success team, own gross dollar retention and account health, partner with Sales on renewals and expansion, translate customer feedback to Product and Data Science, modernize CS tooling and incorporate AI into the retention and expansion motion.

Provide end-to-end technical support and ownership of customer cases, drive product adoption, onboard and train customers, create knowledge base content, escalate issues to internal teams, and act as the technical advocate for customers.

Serve as primary post-sales advisor for mid-market fintech and financial institution accounts. Lead onboarding, out-of-the-box implementations, integrations, and training for 80–100 accounts. Drive product adoption, retention, renewals, and upsell opportunities; run business reviews, monitor usage/health metrics, and document customer feedback to optimize outcomes.

Serve as the primary client contact embedding an AR construction platform on-site. Drive adoption, build trust with field teams and senior stakeholders, surface risks, support retention and expansion, and relay client feedback to Product and Operations.

Manage 25–30 new customer onboarding projects monthly, guiding beauty and wellness business owners through product adoption, training, account configuration, and activation. Create tailored onboarding plans, prioritize key features (including payment processing), track engagement, and collaborate cross-functionally to improve the onboarding experience.

Lead client relationships and implementation for an assigned portfolio, acting as Trusted Advisor. Develop onboarding and implementation plans, mitigate risks, drive client training, forecast account metrics, build executive presentations, facilitate leadership alignment, and promote retention and growth through best practices and cross-functional team leadership.

Manage simultaneous onboarding projects for physician-owned primary care practices using Elation's cloud clinical platform. Build relationships with customers and Sales, coordinate cross-functional teams, set milestones, use data to drive scalable engagement, and ensure successful platform adoption. Participate in occasional on-call weekend support and identify process improvements to improve customer outcomes.