Top Remote Customer Success & Experience Jobs in Miami, FL

The Integrated Marketing Intern will assist in campaign planning, execution, and reporting while rotating through various marketing channels for hands-on experience.

The job requires expertise in managing Google My Business profiles, especially for the US market. Responsibilities include verification methods and adapting to various software systems while multitasking effectively.

The role involves managing and optimizing Google Business Profiles, ensuring verification methods are utilized, and adapting to various software systems.

Own end-to-end state launch projects: translate state QAPs into system logic, run scripts, validate scoring with SQL, perform QA, maintain updates, and support customers on scoring and rules.

Respond to incoming customer inquiries, resolve account and billing issues, document interactions, follow scripts and compliance, escalate complex cases, meet quality and satisfaction targets, and collaborate with team members to improve service.

The Platform Success Manager will oversee a book of clients, guiding their ServiceNow strategies, ensuring client satisfaction, and leading delivery teams to meet business outcomes.

The VP of Strategic Accounts drives customer growth and retention through deep understanding of their business, overseeing account management, and ensuring high customer satisfaction. Responsibilities include revenue growth, contract renewals, client relationship management, and collaboration with internal teams to enhance service delivery.

Manage and expand customer relationships, drive upsell opportunities, partner with Customer Success Managers, and maintain accurate Salesforce records.

The Account Manager drives customer value through strategic partnerships by supporting account strategy, fostering relationships, and managing renewals and expansions within assigned accounts in digital banking.

The Solutions Analyst is responsible for managing technical interactions, troubleshooting complex issues, and advocating for customers, while ensuring effective cross-department communication and maintaining product knowledge.

The Senior Trial Success Manager drives revenue growth by managing enterprise trials, engaging executives, and demonstrating measurable value to customers. Responsibilities include strategic trial design, data-driven storytelling, and cross-functional leadership to influence sales outcomes and foster long-term partnerships.