Top Remote IT Support & Helpdesk Jobs in Miami, FL

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.

Provide technical support for Label Studio, troubleshooting installation, configuration, software, cloud, API, browser, and containerized-system issues. Diagnose root causes using debugging tools and logs, collaborate with Product, Engineering, and Customer Success, create documentation, improve support workflows, automate processes, and deliver structured customer updates.

Provides technical customer support for Deluxe software by resolving complex cases, troubleshooting issues, documenting interactions, meeting service-level objectives, managing escalations, participating in triage meetings, and mentoring peers. The role requires scripting, PC troubleshooting, operating system, networking, antivirus, and Microsoft Office knowledge.

Provides first-level analysis, triage, troubleshooting, monitoring, and resolution for customer incidents and technical requests. Communicates proactively with customers, documents issues and resolutions, escalates to Level 2 support when needed, collaborates with vendors, and follows ITIL practices. The role requires familiarity with operating systems, servers, virtualization, Linux, networking, firewalls, and command-line tools. It includes a three-month training period and may involve day or overnight shifts.

Provides advanced technical and functional support for ERP, WMS, EDI, and integrated business applications. Responsibilities include incident resolution, root-cause analysis, user administration, system monitoring, upgrades, testing, deployments, ticket-queue management, documentation, reporting, process improvement, and end-user training. The role coordinates with IT teams, vendors, and business stakeholders to maintain system availability, performance, and service continuity.

Provides Level 2 support for SaaS and custom insurance applications through phone, chat, email, and in-person channels. Troubleshoots access issues and data errors, supports application conversions and implementations, assists with software upgrade testing, follows security and access standards, and escalates complex issues. Requires strong customer service, application troubleshooting, communication, and problem-solving skills. The role is hybrid or remote with approximately 5% travel.

Provides technical support for veterinary diagnostic connectivity, point-of-care blood analyzers, information systems, and integration issues. Troubleshoots customer problems, documents calls, manages product returns and replacement orders, develops fault-isolation procedures, and trains customers and internal teams. Supports veterinary practices, laboratories, and academic settings while coordinating with engineering, quality, repair, product management, sales, and customer service teams. Some travel and occasional physical activity are required.

Own day-to-day IT operations for a global remote workforce, including end-user support, device and access management, onboarding and offboarding, internal systems administration, security controls, compliance audits, process automation, vendor management, and asset tracking. The role partners with Compliance, Engineering, DevOps, and HR to maintain reliable, secure, and efficient IT infrastructure while supporting growth and regulated-industry requirements.

Investigate customer issues involving emails, documents, data, accounts, integrations, and web applications. Configure customer accounts, support onboarding and enterprise integrations, troubleshoot logs and data, escalate well-scoped engineering tickets, and create automation, runbooks, and self-service tools. The role requires technical customer support, SQL and programming knowledge, email delivery expertise, careful data handling, and clear communication with technical and nontechnical stakeholders.

Leads a systems administration team, managing staffing, priorities, on-call coverage, infrastructure, security tools, enterprise platforms, IT service delivery, incidents, compliance, and automation. The role provides hands-on technical escalation support, oversees Microsoft infrastructure and cloud connectivity, improves operational processes, and partners with IT leadership and cross-functional teams on business initiatives. It is remote within Florida.