Top Remote IT Support & Helpdesk Jobs in Miami, FL

Lead administration of Microsoft 365, Google Workspace, SaaS applications, Azure identity, and cloud infrastructure in a fully cloud-based organization. Provide Level 2/3 service desk escalation, execute migrations and cybersecurity projects, establish IT service processes, manage assets and vendors, and support onboarding, offboarding, incident response, change management, and M&A initiatives. The role partners with IT leadership and may help build and manage a growing internal technical team.

Owns internal IT systems, employee technology support, SaaS and business systems administration, vendor relationships, technology purchasing, process automation, AI enablement, device management, access controls, continuity protocols, and audit readiness. Leads direct reports, manages technology spend and licensing, advises leadership on technical and financial risk, and partners cross-functionally to improve workflows and operational efficiency.

Provides technical support to business merchants using point-of-sale and payment processing systems. Diagnoses hardware, software, web portal, peripheral, network, transaction, and system issues; assists with setup and software updates; documents cases and resolutions in support systems; escalates complex issues; communicates status updates; and contributes to knowledge-base and process improvements.

Manage Salesforce environments, integrations, support queues, troubleshooting, maintenance, and administrative configuration. Configure workflows, approval processes, fields, layouts, record types, flows, dashboards, and reports. Translate business needs into Salesforce solutions, document changes, support testing and deployments, resolve user issues, and train end users. Partner with Salesforce professionals, IT teams, functional leaders, vendors, and the Business Transformation team on system enhancements and implementation activities.

Provide Tier 2 technical support for SolarWinds monitoring and infrastructure products: troubleshoot escalated cases across network, system, security, and database environments; collaborate with Tier 3 and engineering on bugs and workarounds; create documentation and knowledge base articles; mentor Tier 1; and guide customers on configuration, integrations, and best practices to improve product reliability and satisfaction.

Administers and improves the Salesforce platform, including user access, configuration, automation, data quality, reporting, testing, releases, governance, and support. Gathers business requirements, translates operational needs into scalable solutions, troubleshoots issues, trains users, maintains documentation, and monitors adoption. Collaborates with developers and stakeholders on integrations, enhancements, deployments, and third-party applications such as Certinia, MuleSoft, Conga, Egnyte, and Concur.

Provide first‑contact remote IT support for company employees (85% general tech support, 15% Tier 1 enterprise AI tool support). Troubleshoot, document, and resolve device, software, and access issues; escalate when needed; assist with AI account provisioning, FAQs, and runbook-driven resolutions. Support macOS/iOS and mobile devices, coordinate with vendors, and contribute to knowledge base and onboarding/offboarding workflows.

Serve as final escalation for complex, visible client technical issues; provide advanced troubleshooting for data-driven applications, databases, APIs, Java, Linux, and networking. Liaise with customers and internal teams during implementations, mentor junior staff, maintain shared environments, create knowledge-base documentation, and participate in on-call rotation.

Supports and enhances the organization’s SharePoint Online intranet and Microsoft 365 digital workplace. Responsibilities include SharePoint administration, content management, user support, troubleshooting, governance, permissions reviews, quality assurance, training, documentation, stakeholder engagement, and adoption initiatives. The specialist also supports migrations, identifies usability improvements, and stays current with Power Platform and AI-enabled Microsoft technologies.

Provide application support for MIP Accounting to clerks, accountants, CFOs and HR/payroll staff via ticketing, phone, web and chat. Troubleshoot errors, replicate issues, provide how-to guidance, create knowledge base content, and escalate or collaborate on resolutions.