Top Remote Customer Support Jobs in Miami, FL

Provides specialized technical support for Cast & Crew digital products, resolving complex customer issues, configuring workflows and business rules, managing support queues, and maintaining customer relationships. The role also develops support documentation, communicates solutions across channels, and mentors other support analysts. Experience with ticketing systems and technical support is required; entertainment-industry accounting, payroll, or production product experience is preferred.

Own complex number-porting escalations for high-value customers, partners, and internal teams. Coordinate with carriers, drive issue resolution, manage communications, mentor Porting Specialists, and improve team processes, documentation, training, and KPIs. Lead porting-related projects and provide occasional after-hours or on-call support for critical issues.

Conduct high-volume outreach to stopped-out adult learners, understand barriers to returning, and guide students through readmission or re-entry pathways. Manage student pipelines and records in the CRM, apply institution-specific policies, track outreach and handoff metrics, nurture completers, coordinate with campus and internal teams, and provide feedback to improve campaigns, processes, and knowledge resources.

Provides advanced technical support to customers, diagnoses and resolves complex product issues, manages cases through resolution, and documents troubleshooting processes. Collaborates with engineering and product teams on defects and improvements, while mentoring junior support engineers. Requires strong communication, analytical, and problem-solving skills. Preferred experience includes SQL, Python, Pandas, notebooks, Git/GitHub, AI prompting, advertising or MarTech, and data clean room environments.

Provide Level 1 technical support for Canvas LMS users, administrators, faculty, staff, and students through tickets, phone, email, and live chat. Responsibilities include validating issues, answering how-to questions, troubleshooting user-interface problems, reproducing simple bugs, documenting resolutions, maintaining ticket records, and escalating unresolved issues to Tier 2 Support. The role also requires process documentation, professional communication, adaptability, and fluent Spanish language skills.

Supervises resolution of high-risk mortgage loan cases and complex customer disputes. Performs root-cause analysis, manages escalated issues, coordinates across departments, handles inbound and outbound customer communications, ensures regulatory compliance, protects customer information, and identifies ways to prevent recurring complaints. Provides guidance and training to others while working as an individual contributor.

Provides first-line support to prospective and current students through phone and email. Answers questions, applies sales techniques, updates accounts, assists with technical and course-navigation issues, explains products and regulations, resolves problems, and follows up. Maintains product knowledge, meets department metrics, promotes first-call resolution, and delivers professional customer service in a remote contact-center environment.

Resolves escalated customer complaints through inbound and outbound communication, negotiation, conflict resolution, and cross-functional coordination. Advocates for customers, identifies root causes, recommends process improvements, maintains accurate case data, supports employees and executives, and helps keep knowledge bases and procedures current.

Coordinates staffing services for schools by offering assignments to qualified field staff, filling open shifts, managing orders, providing first-level support, handling communications, maintaining client and employee relationships, entering data, and supporting quality control. The role requires strong organization, communication, problem-solving, time management, and computer skills.

Leads the Client Engagement team supporting pharmaceutical manufacturer field sales escalations. Oversees people management, ticket and AI performance, quality, knowledge content, escalation resolution, root-cause analysis, process improvements, launch readiness, and field education. Partners with Client Success, Operational Excellence, Product, Engineering, and strategic operations to improve service quality, automate support, and prevent recurring issues.