Top Remote Customer Support Jobs in Miami, FL

Serve as the primary contact guiding adult learners through inquiry, application, admissions, and first-term onboarding. Manage student files, conduct discovery sessions, connect students to resources, analyze data to improve conversion, ensure confidentiality and FERPA compliance, collaborate with partner universities, and support students through registration and course launch.

Performs follow-up communications with clients or stakeholders, schedules and confirms appointments, documents interactions, escalates issues to internal teams, and helps ensure timely resolution and customer satisfaction. Works within company processes and tools to track status and outcomes.

Leads customer support performance across phone, chat, and email channels. Owns SLAs, AHT, CSAT, NPS, quality, retention, and State Program KPIs. Manages and develops Support Specialists through coaching and performance management, handles escalations and risk mitigation, conducts quality calibration, and partners cross-functionally on process improvement, documentation, operational strategy, and scalable support practices.

Support B2B customers through phone, email, and chat by processing orders, resolving issues, tracking shipments, coordinating with internal teams and carriers, and managing credits or replacements. The role also involves identifying upsell opportunities, supporting international orders, participating in account meetings, and contributing to customer-service and operational initiatives. Strong communication, multitasking, accuracy, CRM and order-platform experience, and at least two years of related experience are required.

Respond to customer support requests and pre-sale inquiries through Zendesk, web, email, and internal ticketing systems. Educate customers, troubleshoot issues, document cases and feedback, collaborate with internal teams on complex problems, identify potential user interface issues, and escalate unresolved concerns while meeting service-level goals.

Supervises and develops customer service staff, monitors service quality and workflow, allocates resources across support channels, and maintains unit procedures. Identifies customer trends and operational issues, recommends process and system improvements, coordinates escalated inquiries, supports budgeting, and promotes employee engagement, efficient processing, and customer satisfaction.

Lead the day-to-day operations of a software support team, including coaching, performance management, ticket queues, escalations, SLA monitoring, reporting, and customer communication. Partner cross-functionally to resolve recurring issues, improve products and processes, maintain knowledge resources, and strengthen customer experience. Promote AI, automation, self-service, and knowledge management to improve efficiency and reduce manual workload. Travel is limited, generally 10–20%.

Reviews student project submissions using established rubrics, providing fair, supportive, specific, and actionable feedback within 48 hours. Maintains knowledge of assigned curriculum, responds to student outreach, supports academic assistance and integrity validation, participates in quality assurance and project improvement activities, and collaborates with managers and peers in meetings and special projects.

Respond to live chat messages on business websites and social media, answer customer inquiries, share sales links and discounts, and support customer service and sales goals. Fully remote with training provided; immediate start and no prior experience required.

Remote incoming call specialist handling high-volume inbound calls, recording interactions in CRM, using dialer/phone software, protecting sensitive information, and following established procedures while collaborating with the internal team.