Top Remote Customer Support Jobs in Miami, FL

3 Days AgoSaved
Remote
United States
151K-242K Annually
Senior level
151K-242K Annually
Senior level
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Lead cross-functional initiatives to improve customer support experience by synthesizing frontline insights, prioritizing improvements, embedding in product development, and driving adoption of automation and AI. Own end-to-end delivery, define success metrics (CSAT, NPS, FCR, AHT), build a high-performing team, and influence senior leadership to scale support tooling and processes.
Top Skills: AgileAi ToolsAutomation ToolsContact Center ToolingKnowledge Management SystemsSelf-Service PlatformsSupport Tooling
3 Days AgoSaved
Remote or Hybrid
United States
42K-42K Annually
Junior
42K-42K Annually
Junior
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Provide end-to-end customer support via phone and digital channels for disability insurance inquiries. Use AI-powered tools and CRM systems to resolve complex policy, billing, and service issues, document interactions, escalate as needed, and participate in training and process improvement.
Top Skills: Ai-Powered ToolsAutomated SummarizationCopilotCrm PlatformsKnowledge Bases
5 Days AgoSaved
Remote
2 Locations
20-26 Hourly
Junior
20-26 Hourly
Junior
Cloud • Greentech • Social Impact • Software • Consulting
The Associate ERS Operator answers emergency calls, triages situations, submits reports, and collaborates on quality assurance within a remote team.
Top Skills: GoldmineMS OfficeSalesforce
11 Days AgoSaved
Easy Apply
Remote
US
Easy Apply
139K-209K Annually
Senior level
139K-209K Annually
Senior level
Cloud • Security • Software • Cybersecurity • Automation
As Sr Manager of Customer Experience Operations at GitLab, you will lead operations teams, partner across departments, and drive process improvements in customer success and financial operations.
Top Skills: GainsightKantataProject Management PlatformsSalesforce
Reposted 17 Days AgoSaved
Easy Apply
Remote
United States
Easy Apply
188K-235K Annually
Mid level
188K-235K Annually
Mid level
Artificial Intelligence • Enterprise Web • Information Technology • Productivity • Sales • Software • Database
The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.
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7 Days AgoSaved
In-Office or Remote
Fort Lauderdale, FL, USA
Mid level
Mid level
Information Technology
The Quality Assurance Analyst monitors call center associates' performance, tracks quality metrics, assists in developing quality processes, and conducts audits across communication channels to enhance customer experience.
Top Skills: Microsoft Office Suite
4 Hours AgoSaved
In-Office or Remote
7 Locations
Mid level
Mid level
Fintech
Lead design, delivery, and improvement of contact center services for a financial services firm. Manage inquiries, analyze metrics and trends, develop risk and control reports, drive process improvements, support project and program management, and build stakeholder relationships while ensuring compliance and service quality.
Top Skills: AvayaCiscoExcelMicrosoft PowerpointMicrosoft WordSalesforce
5 Hours AgoSaved
In-Office or Remote
24 Locations
Entry level
Entry level
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency
Provide multi-channel client support (chat, phone, email), resolve technical issues, escalate via Salesforce or Jira, verify client documents, update clients, prepare reports, meet quarterly KPIs, attend trainings, and perform ad hoc tasks.
Top Skills: JIRASalesforce
5 Hours AgoSaved
In-Office or Remote
24 Locations
Entry level
Entry level
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency
Provide multilingual (Chinese/English) customer support via chat, phone, and email; verify client documents; escalate issues using Salesforce or Jira; update clients and prepare reports; meet quarterly KPIs and attend required training.
Top Skills: JIRASalesforce
6 Hours AgoSaved
Remote
USA
15-18 Hourly
Entry level
15-18 Hourly
Entry level
Fintech • Payments • Financial Services
Work remotely in a contact center to monitor and investigate credit/debit fraud cases using Falcon and other tools, handle inbound/outbound member calls, meet performance targets, and maintain product knowledge and reporting. Participate in training and escalate risks to management.
Top Skills: 3270ExcelFalcon Fraud Detection SystemFraud Detection Case Processing ApplicationFtqOutlookSeparate EntitySpringboardStarstationVip Travel Strat QueueWord
3 Days AgoSaved
In-Office or Remote
2 Locations
281-351 Hourly
Entry level
281-351 Hourly
Entry level
Information Technology
Answer inbound benefit-related calls to assist employees with healthcare, retirement, and other benefits; navigate multiple systems and document interactions in a case management system; complete transactions, callbacks, and escalations; meet accuracy and timeliness standards; perform limited back-office claims and administrative tasks while following call center policies.
Top Skills: Case Management SystemCommand PromptMS OfficeWeb Browser
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