Top Remote Customer Support Jobs in Miami, FL

Resolves high-visibility executive and social media complaints from members and providers. Manages escalated case timelines, conducts workflow reviews, identifies trends, drafts executive communications and root-cause analyses, recommends action plans, and guides service operations representatives. The role also supports compliance, process improvement, quality, and operational insights in a remote, multi-system environment.

Provides Tier 2 technical support for complex escalations involving Apple MDM, macOS, iOS, and iPadOS environments. Manages a high-volume ticket queue, troubleshoots root causes, collaborates with Product and Engineering on defects, creates knowledge-base content, mentors support engineers, and contributes to process improvements and customer satisfaction.

Provides customer support through phone and virtual chat by educating customers, resolving concerns, documenting interactions, handling complex requests, and following up proactively. The role requires active listening, empathy, professionalism, timely issue resolution, accurate account updates, and collaboration within a hybrid contact center environment. Employees also complete assigned tasks, attend meetings, maintain a safe workspace, and support continuous improvement through customer feedback.

Provides white-glove technical support to residential, business, and hospitality customers. Handles inbound calls, chats, and emails; troubleshoots Tier 1 service, configuration, product functionality, and technical issues; reviews tickets for remote resolution; escalates complex problems; performs follow-up testing; and coordinates timely resolution while maintaining strong customer relationships.

Handle customer calls as an advocate, take ownership of concerns through resolution, coordinate follow-up on promised actions, and communicate clearly while organizing information and managing multiple tasks.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Engage with customers through calls, email, and chat; diagnose issues across payments, cards, travel, bank linking, and accounting integrations; manage escalations across internal teams; use and improve AI-powered CX tools; communicate clearly with customers; and build process improvements, automations, SOPs, and knowledge-base updates.

Provides empathetic, efficient customer support across multiple channels; documents interactions in CRM software; analyzes issues and proposes solutions; applies product knowledge to educate users; shares customer feedback and sentiment trends; develops support documentation; and supplies scenario-based input to train AI systems. Requires at least three years of professional customer support experience, strong communication and problem-solving skills, CRM proficiency, and experience managing complex cases.

Provides customer assistance by phone, email, chat, and in person. Handles inquiries, orders, account updates, complaints, payments, refunds, service requests, and billing concerns. Documents interactions, tracks shipments and requests, resolves issues, escalates complex cases, and coordinates with internal departments. Maintains customer confidentiality, meets service standards, performs data entry, and supports a positive customer experience.

Support learners in a Python, Django, and React full-stack web development course. Responsibilities include assisting with education and learner success, communicating clearly, solving problems, creating engaging educational content, and providing tutoring or learner support remotely with flexible hours.