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Top Remote Customer Support Jobs in Miami, FL
Reposted 12 Days AgoSaved
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Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Lead Support Readiness and Quality Intelligence for Global Customer Support. Build AI-native workflows, design onboarding/upskilling programs, run QA and model validation, translate insights into coaching and KPIs (AHT, CSAT, time-to-proficiency), and align learning and quality to business priorities while managing and developing multi-functional teams.
Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
Provide best-in-class travel support across chat, call, and email; manage hotel, flight, car and rail bookings; maintain supplier and system knowledge; resolve issues within SLA; advise on fares, ticketing, and compliance; provide feedback to product teams and meet performance metrics.
Top Skills:
AmadeusArcBspEmdGlobal Distribution System (Gds)McoNavan PlatformNdcPnrSabre
Big Data • Fintech • Mobile • Payments • Financial Services
Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.
eCommerce • Fintech • Payments • Software
Provide high-volume customer support via phone, email, and chat: triage, troubleshoot, document issues, escalate complex problems, manage expectations, and collaborate with internal teams to improve support processes and product experience.
Top Skills:
Zendesk
Artificial Intelligence • Fintech • Payments • Business Intelligence • Financial Services • Generative AI
Lead and scale a global Customer Support organisation from Singapore: define strategy, 24/7 operating model, SLAs, analytics (CSAT/NPS), QA, tech stack, deflection/self-service, cross-functional incident leadership, and vendor/BPO management to improve customer health, retention and cost-to-serve.
Top Skills:
Agent AssistChatbotsConfluenceExcelGoogle SheetsKnowledge ManagementLlmLookerPower BISQLTableauTelephonyTicketing SystemsZendesk
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Real Estate • Retail • Sales
Serve as the centralized call-center contact for strategic customers, handling equipment rental requests, inquiries, and issue resolution. Provide professional, efficient service, use probing questions to understand needs, coordinate rentals and logistics, and uphold safety standards.
Top Skills:
Wynne
Artificial Intelligence • HR Tech • Information Technology • Social Impact
Provide full-time remote first-line support via live chat and email: troubleshoot issues, document interactions in CRM, escalate complex enquiries, collaborate with internal teams, and maintain high customer satisfaction through clear, timely written communication.
Top Skills:
Crm SystemsCustomer Support SoftwareEmailLive Chat
Reposted 4 Days AgoSaved
Enterprise Web • HR Tech • Professional Services • Software
Provide high-volume inbound/outbound phone support for K–12 enrollment, guide families through applications and documentation, record data in Salesforce, meet KPIs, troubleshoot issues, and maintain compliance and data security while working remotely.
Top Skills:
EthernetExcelMicrosoft OutlookMicrosoft PowerpointMicrosoft WordPc/Internet ApplicationsSalesforce CRMSip AlgWeb-Based ApplicationsWindows
Security
Handle inbound customer calls to troubleshoot alarm and home automation issues using guided workflows, provide technical assistance, de-escalate situations, present virtual service options, and schedule onsite technician visits when needed. Work remotely in a quiet workspace, multitask across systems, and deliver excellent customer service and issue resolution.
Top Skills:
Alarm SystemsComputer ApplicationsHome AutomationInternet ConnectivityVirtual Service Call Platforms
Cloud • Information Technology
Answer incoming benefit-related calls from State of Texas employees and retirees; explain eligibility, coverage, and enrollment; troubleshoot issues and coordinate with vendors; document interactions; conduct trainings; maintain confidentiality; suggest process improvements to enhance service.
Top Skills:
Windows
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