Top Remote Customer Support Jobs in Miami, FL

Supports members by handling personal and lifestyle-related tasks, including researching vendor availability and pricing, contacting businesses, organizing information in Google Sheets, creating calendar invites, and sourcing gifts. The role works with copilots, operations teams, vendors, and businesses rather than directly communicating with members initially. Requires strong organization, communication, web navigation, problem-solving, scheduling flexibility, and computer skills.

Advises online students on tuition payment plans, financial aid options, and application procedures. Collects and verifies documentation, maintains accurate student records, and ensures compliance with federal and university policies. Collaborates with internal departments, counsels students regarding balances and financing solutions, responds to inquiries, and supports registration and retention initiatives. The role requires strong communication, problem-solving, attention to detail, computer skills, and availability for evening or weekend schedules.

Provides phone and ticket-based customer support, resolves client issues, follows escalation workflows, manages competing priorities, and collaborates with Account Management, Scheduling, Billing, and Production teams. The role requires clear communication, composure under pressure, remote-work readiness, and accurate use of Zendesk, Slack, and Guru. Schedule is Monday through Friday, 10:30 a.m. to 7 p.m. Pacific Time.

Provide empathetic email and phone support to healthcare platform members. Investigate app, device, and account issues; resolve tickets; manage escalations; document cases; protect HIPAA-regulated information; and communicate proactively with members and internal teams. Monitor support metrics, identify recurring issues, suggest process improvements, and use approved AI tools responsibly to improve support workflows.

Provides phone, chat, and email support to riders, caregivers, and drivers. Handles ride bookings, trip coordination, cancellations, delays, lost items, refunds, and credits while maintaining accurate Zendesk tickets. Supports English- and Spanish-speaking riders, collaborates with drivers and partners, escalates issues, identifies recurring problems, and helps improve workflows and automation. This remote role requires weekend and holiday flexibility and PST schedule availability.

Complete an asynchronous, eight-question written survey about administrative problems consumers face. Participants describe an anonymous recurring issue, estimate workaround frequency and costs, and identify professional, legal, and privacy constraints for potential software solutions. The study seeks adults with recent professional or volunteer experience assisting consumers with administrative tasks and the ability to provide clear, detailed written responses while protecting consumer privacy.

Provides phone, email, ticket, and device-signal support to clients and customers. Responsibilities include documenting interactions, troubleshooting basic technical issues, dispatching service requests, educating users, meeting call-queue and service-level metrics, and escalating complex concerns with team guidance. The role requires clear communication, empathy, accurate data entry, basic technology knowledge, and a high school diploma.

Handles a high volume of inbound calls regarding life and annuity new business. Provides accurate, timely support to financial advisors, policyholders, and internal partners; researches and documents inquiries and resolutions; follows privacy regulations and company procedures; performs administrative tasks and assigned projects. Requires professional communication, organization, teamwork, risk awareness, and adaptability in a changing environment.

Supports Release of Information Specialists and related departments in resolving issues with medical-record requests. Ensures HIPAA and applicable legal compliance, performs data entry and quality control, researches workflow and records issues, communicates across departments, and escalates critical problems. The role requires accuracy, productivity, reliability, independent work, and annual HIPAA certification.

Own MNTN’s support experience strategy by turning customer conversations and sentiment into product insights, improving CSAT, designing AI-supported support workflows, detecting issues proactively, and standardizing support health metrics. The role partners closely with Support, Product, Engineering, Content, and Revenue teams to reduce support demand, improve AI deflection, accelerate issue resolution, and deliver measurable customer experience and efficiency gains.