Top Remote Operations & Support Jobs in Miami, FL

Senior Director responsible for leading and scaling global ecommerce operational teams (content, localization, onboarding). Drives operational strategy, process optimization, AI-enabled automation, KPIs, governance, and cross-functional workflows to improve efficiency, scalability, and execution across Commercial Operations.

Manage and optimize revenue operations by owning Salesforce and CPQ processes, building dashboards and deal desk, analyzing revenue data, supporting quota and compensation administration, and maintaining sales playbooks and contract processing to drive revenue growth.

Manage compliance activities for NERC registered projects, regulatory filings, project registration, and workflow for Compliance Analyst while leading stakeholder meetings.

Analyze back‑office processes and data to generate insights and recommendations, build training and KPI programs, drive process improvement and automation, support cross‑functional teams and vendors, respond to client queries, maintain records, and assist senior staff with data collection and preliminary analysis.

Provide 24/7 technical support to clinicians and administrators via phone, chat, and portal. Assist with user account management, training, on-call schedule management, mobile/web troubleshooting, application configuration, and escalate complex issues to cross-functional teams.

Lead stakeholder discovery and data-driven analysis for claims processes. Translate findings into system requirements, value propositions, business cases, and roadmap inputs. Document processes and requirements, perform cost-benefit and ROI analysis, partner with cross-functional teams, and communicate insights to influence decisions and support implementation.

Provide tier-2 technical support for a construction-focused SaaS: diagnose issues via logs and dashboards, reproduce problems in sandboxes, troubleshoot QuickBooks Online integrations, escalate reproducible bugs to engineering, manage long-running cases, and produce troubleshooting documentation and Help Center content.

Advise as an outbound Playbook Architect: design multi-channel, intent-driven outbound sequences, write copy frameworks and AI prompt logic, and deliver ready-to-launch playbooks that maximize replies and booked meetings. Work asynchronously as an equity-bearing advisor while keeping a full-time job.

Lead advanced administration, configuration, and optimization of the ServiceNow platform. Manage instance health, modules, upgrades, integrations, scripting, security/compliance, reporting, and mentor junior admins while identifying automation and performance improvements.

Manage and monitor residential eviction processes nationwide through attorney and REO agent networks. Negotiate relocation assistance, conduct inventory reviews, and liaise with legal counsel to ensure compliant, timely transitions from occupied to vacant status. Coordinate multi-state foreclosure and eviction activities while maintaining documentation and client communication.