Top Remote Customer Success & Experience Jobs in Lexington, KY

Serve as a trusted advisor for strategic clinical accounts, build Customer Success Plans, monitor KPIs and customer health, drive adoption, expansions, renewals, and advocate customer needs across product and services.

The Account Manager will oversee strategic client portfolios, drive renewals and growth, and strengthen relationships while partnering across teams to deliver value.

The Discovery Call Specialist engages in client conversations, qualifies leads, and communicates AI solutions while maintaining CRM status updates.

As an Escalations Support Specialist, you will manage escalated customer cases, drive improvements in customer support, and advocate for customer satisfaction through data-driven insights.

Assist in developing and testing features for a data security platform, collaborate on projects, participate in research, and support documentation efforts.

The role involves resolving escalated technical issues, deploying Cynet's security platform, collaborating with teams, and mentoring Tier 1 support.

As the Customer Success Lead, you'll manage enterprise accounts, driving adoption, ensuring account health, and facilitating onboarding and expansion for high-volume law firms.

The Director of Customer Success will lead a team, define strategy, manage key accounts, and drive customer retention and growth in the life sciences industry.

The Director of Account Management will lead the account management team, focusing on customer retention and growth, operational consistency across verticals, and team development without handling accounts directly.

The Customer Engagement Programs Director is responsible for designing and managing global customer success programs to drive retention and executive engagement. The role facilitates account managers with resources and develops internal and external communications to enhance client relationships.