Top Remote Customer Success & Experience Jobs in Lexington, KY

As an Account Manager, you will work cross-functionally to support complex customers, build relationships, and provide strategic insights to enhance their experience with WorkOS products.

The Account Manager will oversee strategic client portfolios, drive renewals and growth, and strengthen relationships while partnering across teams to deliver value.

The Account Manager will connect client goals with team execution, manage relationships, oversee project execution, analyze data, handle budgets, and integrate AI tools for performance improvements.

The Account Manager role focuses on upselling and cross-selling FMX software, managing client relationships, and collaborating with the Customer Success team to enhance customer satisfaction and retention.

The Client Success Manager will build client relationships, strategize for goal achievement, monitor campaign performance, and provide insights.

Provide responsive, empathetic support across email, phone, chat, and social channels; troubleshoot orders, technical and billing issues; escalate complex cases; document interactions; create support content; collaborate with engineering, product, and sales to improve customer outcomes in a remote, shift-based environment.

Manage a large pooled book of eCommerce merchants using AI tooling to prioritize outreach, prevent churn, qualify expansion leads, run consultations, and deliver one-to-many engagement like webinars and campaigns to drive net retention.

Manage customer implementations and ongoing support, train users, troubleshoot issues, gather and synthesize customer feedback, and liaise with product and engineering to improve the product and roadmap while ensuring strong customer relationships.

Own onboarding and early customer success: launch and monitor ads, websites, and funnels; diagnose and fix performance issues across ads, traffic, conversion, and lead quality; coordinate with customers and internal teams; manage multiple customers and iterate quickly to drive revenue outcomes.

The Technical Customer Support Specialist assists clients with product issues, maintains customer relationships, resolves inquiries through communication platforms, and collaborates with internal teams.