Top Remote Customer Success & Experience Jobs in Lexington, KY

The Customer Support Specialist handles customer support inquiries, resolving issues promptly and ensuring exceptional service through effective communication and collaboration.

As a Customer Success Manager at Vanta, you'll advise large customers on security and compliance, drive implementations, and maintain executive relationships, ensuring customer retention and advocacy through value realization and strategic initiatives.

Own end-to-end training relationships for large legal accounts: assess needs, design account-specific curricula, deliver live/asynchronous training, maintain client portals, produce analytics reports, and surface product feedback to internal teams to drive retention and expansion.

The Account Manager will drive client retention and manage post-sale relationships, ensuring campaign delivery, identifying growth opportunities, and analyzing performance across multiple accounts.

Serve as the IRB client point of contact to onboard, train, and support clients; answer inquiries; document and track client experience data; run CIRBI demos; manage projects; escalate issues; and drive process improvements to enhance satisfaction and retention.

The Customer Success Manager will enhance provider customer relationships, drive solution adoption, manage customer lifecycle, and promote renewals through strategic guidance and operational excellence.

Lead Customer Success strategy for the Eastern US, build and coach high-performing field leaders, drive retention and renewal metrics, translate customer data into executive recommendations, and partner cross-functionally to ensure a cohesive customer experience. Role requires up to 50% travel.

The Client Relationship Manager manages UHNW client relationships, overseeing financial needs, cash management, and coordinating multiple entities while ensuring timely execution and accuracy of requests.

Lead and scale a 3-person Product Support team, build support infrastructure (runbooks, escalation matrix, SLAs, QA), improve resolution quality and CSAT/NPS, reduce engineering escalations, implement deflection tracking, and collaborate cross-functionally with Engineering, Operations, and Partnerships.

Own the end-to-end customer lifecycle: lead onboarding/project management to achieve rapid Time-to-Value, drive adoption and executive relationships, run QBRs, identify upsell opportunities, monitor account health, deliver product demos, and coordinate cross-functional teams. Travel to customer sites as needed.