Top Remote Customer Success & Experience Jobs in Lexington, KY

Manage a high-volume customer support queue for sports organizations, resolve inquiries and escalations, drive product adoption and retention, support TeamSnap ONE migration, surface product feedback, and follow playbooks to improve processes.

Act as primary technical liaison between customers and engineering to support, profile, troubleshoot, and optimize scientific HPC applications across architectures. Reproduce and resolve client-facing bugs, drive feature requests, maintain documentation, and advocate customer needs to product and software teams.

Manage HubSpot-focused client relationships and technical projects across multiple accounts. Oversee project timelines, capacity planning, resource allocation, budgets, and cross-functional teams to ensure successful delivery and client satisfaction.

Lead enterprise SaaS onboarding for partner schools: own implementation timelines, streamline workflows, create repeatable playbooks, coordinate cross-functional handoffs, deliver tailored partner guidance, measure onboarding metrics, and conduct at least one onsite visit per enterprise onboarding to accelerate time-to-value and partner satisfaction.

Provide first-line customer support via email, phone, and chat; troubleshoot product issues, log incidents, monitor social media complaints, relay feedback to Product/Sales/Marketing, and assist in training junior reps.

Manage a pooled book of SaaS accounts to drive onboarding, adoption, retention, and growth. Deliver onboarding, training, integrations, and strategic business conversations. Use data from Planhat, Salesforce, and Gong, promote self-serve resources, identify upsell opportunities, and partner with Account Management to influence renewals and expansion.

Lead and scale Arbital Health's Customer Success organization to drive retention, expansion, and ARR growth. Build Director-level leaders and teams, implement scalable CS processes, tools, and metrics (NRR, GRR, CSAT), manage renewal and expansion forecasts, and serve as executive sponsor for strategic accounts while partnering cross-functionally with Sales, Product, Delivery, and Marketing.

Manage onboarding, implementation, and lifecycle account management for small-to-mid enterprise and retail clients. Build and maintain client relationships, perform account health assessments, document requirements and meetings, prepare status reports, coordinate QA/testing, manage support systems and strategic projects, and provide after-hours/emergency support as needed.

Manage onboarding, escalations, training, renewals, and high-volume customer cases for SMB accounts in a pooled/team model. Use Salesforce and automation tools to prioritize tasks, mitigate risk, drive adoption and retention, collaborate cross-functionally, and contribute process improvements to support GRR/NRR goals and customer satisfaction.

Serve as primary customer contact for Stord's Commerce software, owning end-to-end onboarding, activation, and adoption. Build scalable onboarding programs, training materials, and playbooks; monitor usage and ROI; coordinate cross-functional teams to resolve issues, influence product direction, and drive renewals and expansion.