Make an impact at NTT Global Data Centers
Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.
Your role at a glance
The Senior Associate Client Success Manager is responsible for the onboarding, implementation, and lifecycle account management for small to mid-size enterprise and retail clients.What we are looking for
KEY RESPONSIBILITIES
- Manages all aspects of client lifecycle from pre-implementation to post-implementation and account renewals, focused on assigned clients.
- Establishes and maintains effective client relationships.
- Effectively communicates and interacts with clients, vendors, and internal department team members.
- Maintains periodic account health assessments to drive client retention.
- Gathers and tracks client requirements and specifications, including changes.
- Develops and maintains various client account documentation.
- Documents and publishes meeting agendas and associated minutes, and tracks action items, owners, and due dates.
- Prepares status reports to keep management, clients, and project team informed of project status and related issues.
- Recommends appropriate process and procedure revisions in support of continuous improvement.
- Coordinates, tracks and reports on quality assurance metrics and testing.
- Adheres to departmental objectives and metrics to provide a high level of client service Manages approved corporate strategic projects.
- Manages key support systems related to technology systems, training, documentation, and knowledge management.
- Performs other tasks as assigned.
KNOWLEDGE & ATTRIBUTES
- Working knowledge of Microsoft Office Suite
- EXCEL Experience is a must
- Knowledge of IT infrastructure preferred
- Knowledge of IT managed services and/or cloud computing a plus
- Knowledge of ITIL a plus
- Knowledge of SSAE 16 and other industry certifications a plus
- Possess excellent problem solving, critical thinking and interpersonal skills
- Possess excellent verbal and written communication skills
- Possess excellent client service skills
- Highly motivated self-starter
ACADEMIC QUALIFICATIONS & CERTIFICATIONS
- B/S degree or equivalent education and/or work experience required.
- PMP Certification a plus, but not required.
REQUIRED EXPERIENCE
- Must have a minimum of 3-5 years of relevant experience, 2+ years in the data center co-location industry preferred.
PHYSICAL REQUIREMENTS
- Primarily sitting with some walking, standing, and bending.
- Able to hear and speak with others and to use a telephone and 2-way radio.
- Close visual work on a computer terminal.
- Dexterity of hands and fingers to operate any required to operate computer keyboard, mouse, and other technical instruments.
- Ability to lift and carry objects weighing up to 20 pounds.
Work conditions & other requirements
- Remote, with ability to travel and work in regional data center locations
- Occasional time spent in data center and typical office environment with varying temperatures and noise levels.
- Extensive daily usage of computer and/or workstation keyboards and terminals.
- Periodic travel to other NTT GDC Americas locations, and client or vendor sites.
- Must be able to respond to emergency situations at the data center.
- Responsible to carry a cell phone and provide 24 x 7 support as needed.
- Must be willing to work outside normal business hours, including weekends, late nights, holidays.
Compensation Pay Range
"This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device.
NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $81,400 - $110,100.
All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.
Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.”
Who we are
As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.
NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Skills Required
- Excel experience
- Working knowledge of Microsoft Office Suite
- B/S degree or equivalent education and/or work experience
- Minimum of 3-5 years of relevant experience
- Ability to travel to regional data center locations and client/vendor sites
- Ability to respond to emergency situations, provide 24x7 support, and work outside normal business hours
- Possess excellent verbal and written communication skills
- Possess excellent client service, problem solving, critical thinking, and interpersonal skills
- Knowledge of IT infrastructure
- Knowledge of IT managed services and/or cloud computing
- Knowledge of ITIL
- Knowledge of SSAE 16 and other industry certifications
- PMP certification
- Ability to lift and carry objects up to 20 pounds
What We Do
NTT Ltd. is a leading, global technology services company. We’re here to enable the connected future. We come together to make the world a better place, and every day we use the power of technology to make it happen. We employ curious people who are ready to change the world. Through the work we do with our clients and in our communities, we find ways that technology can make a positive impact. We call it technology for good. That’s our focus and it extends well beyond the bottom line. We believe in using technology for good. This means helping organizations and society transform and move into the future with a partner they can trust. At the heart of our business are relationships built on loyalty, commitment and a shared belief in what’s possible when we work together: a better world for us all to live in. Working with organizations around the world, we achieve business outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure. Through our full range of unparalleled capabilities, we empower people, strategy, operations and technology, while our platforms provide a single view across hybrid environments. This gives our clients better insight to make the right decisions at the right time and achieve their business modernization and transformation goals. A new idea becomes a great idea when it helps to make the world a better place. We’re constantly innovating. It is, and always has been, the essence of what sets us apart. We harness the collective effort of our people, together with external innovators and innovations, to drive excellence through the technologies we integrate and the services we deliver. Technology enables connection. And connections create understanding. The result is connected cities, factories, healthcare, agriculture, conservation, and even connected sport. Together we enable the connected future. Everything is iNTTerconnected.
