Top Remote Customer Success & Experience Jobs in Las Vegas, NV

Customer-facing engineer who owns technical success from proof-of-concept to production: installs and operates OpenHands on customer infrastructure, builds integrations and agentic use cases, debugs Kubernetes/containers/networking/CI-CD, runs onboarding and workshops, and feeds product teams with field-driven improvements, demos, and docs.

Provide onsite and virtual training and coaching for athenaNet during client go-live periods, deliver classroom and one-on-one sessions, execute contracted training deliverables, manage heavy travel and logistics, and support client adoption and workflow optimization.

Lead and scale enterprise account management to drive expansion, NRR, and multi-year commercial growth. Directly manage strategic multi-million-dollar accounts, coach and develop AMs, build account strategies and expansion pipelines, partner with Delivery, and create repeatable operating discipline to make account growth predictable and scalable.

Provide first-line and advanced support for Clubessential products (accounting, payments, membership, reporting, hardware integrations). Troubleshoot payment and device issues, document interactions in CRM, escalate when needed, monitor client health, promote product adoption, and collaborate with product and internal teams to resolve multi-system issues and improve retention.

Serve as the technical point of contact for enterprise HR customers: manage API integrations, data ingestion (HRIS), SQL validation, log and error diagnosis, and drive full lifecycle account outcomes including renewals, expansions, adoption, and product feedback to inform roadmap prioritization.

Lead enterprise customer success to drive land-and-expand growth, zero churn renewals, and customer-driven product priorities. Build onboarding playbooks, health scoring, executive relationships, reference programs, and measurable expansion outcomes while partnering with GTM and product leadership.

Manage key client relationships in the Pharmacy Benefit Management sector, ensuring high-quality service delivery and client satisfaction while coordinating with internal teams and leading client interactions.

Provide multi-channel inbound support and onboarding for real estate clients, troubleshoot platform and digital-signing issues, maintain CRM records, author knowledge-base content, and escalate or route users to appropriate agents.

Manage a portfolio of federal customers to drive adoption, retention, and measurable value from Sonatype products. Lead structured onboarding and adoption motions, monitor customer health, surface risks and growth opportunities, coordinate cross-functional teams, and use GenAI to accelerate analysis, planning, and communication. Focus on proactive, outcomes-driven customer leadership within regulated federal environments.

Manage an SMB dealership portfolio to drive retention, adoption, and growth. Build stakeholder relationships, analyze account performance, run business reviews, identify risks/opportunities, coordinate cross-functional solutions, and document activity in Salesforce while leveraging AI tools for insights and productivity.