Top Remote Customer Success & Experience Jobs in Kansas City, MO

Train and support new and existing clients on the product suite, provide follow-up account support, build client relationships, travel nationwide to manage accounts, analyze data to make training recommendations, troubleshoot software issues, and lead group trainings.

Own post-sale success for strategic healthcare accounts: drive adoption, realized value, governance, and retention. Build executive relationships, create multi-quarter value roadmaps, manage escalations, and orchestrate cross-functional teams to deliver measurable clinical, operational, and financial outcomes.

Build and operate Leap’s post-sale client delivery engine. Responsibilities include designing scalable delivery processes, forecasting activation, savings, and revenue, automating client reporting with AI, defining analytics requirements, measuring lifecycle campaigns, supporting drug sourcing strategy, and identifying opportunities for client engagement and account expansion. The role partners closely with Sales, Operations, Analytics, Marketing, Pharmacy, and Growth Strategy teams.

Deliver tailored training and onboarding for Egencia clients, conduct platform demonstrations and public trainings, manage demo requests, and support adoption. Partner with Sales, Account Management, Implementation, Product, and Technology teams to translate platform capabilities, integrations, and configurations into business value. Provide technical guidance on APIs, HR feeds, and system connectivity, maintain platform expertise, train internal teams, and support customers across global time zones.

Manages academic customer accounts by onboarding users, driving product adoption, resolving issues, identifying expansion opportunities, and maintaining executive relationships. Conducts consultative sales, presentations, needs assessments, and territory development while tracking activity in CRM systems. Monitors usage and customer risks, supports retention and renewals, attends industry events, and uses AI tools to analyze customer, contract, and market data.

Manage a portfolio of restaurant partners, driving retention, renewals, revenue growth, and adoption of premium marketing tools. Conduct data-driven business reviews, advise restaurant leadership, resolve escalations with internal teams, execute promotional initiatives, and maintain account records in Salesforce. Educate clients on hospitality trends and operational metrics while delivering consultative support and meeting account growth targets across Pacific and Mountain time zones.

Leads the Account Management organization, owning customer growth, retention, net revenue retention, expansion revenue, and value realization. Builds and manages Account Directors, develops account management playbooks, sponsors strategic customers, identifies account risks and opportunities, and establishes measurable success plans. Requires deep expertise in media, ad tech, and marketing measurement, along with experience leading teams and driving expansion revenue.

Own relationships with key enterprise customers, serve as a trusted advisor, drive product adoption and measurable value, retain and expand accounts, identify growth opportunities, and share customer insights with Product and Sales. Success includes building stakeholder relationships, developing account success plans, improving net revenue retention, preventing churn, generating expansion revenue, and increasing usage of Newton’s AI-powered media measurement products.

Own relationships with key enterprise customers, serving as a trusted advisor and primary contact. Drive product adoption, customer value, retention, and expansion opportunities while developing success plans and measurable business outcomes. Share customer insights with Product and Sales, build stakeholder relationships, increase usage, and prevent churn across a portfolio of accounts.

Own the success, retention, renewal, and growth of strategic enterprise SaaS customers. Build executive relationships, lead onboarding and adoption, develop success plans, conduct QBRs, identify expansion opportunities, and guide customers toward measurable business outcomes. Use AI and customer data to predict risk, automate workflows, improve engagement, and inform strategic recommendations. Partner cross-functionally with Sales, Product, Engineering, Professional Services, and Support to resolve issues and influence product direction.

Leads and develops a high-performing technical support team, overseeing multi-channel service performance, SLAs, staffing, training, dashboards, and process improvements. Serves as a technical escalation point for API, integration, data, and production issues using SQL and log analysis. Partners with Engineering and Product on incident response, bug resolution, and product improvements while managing client relationships and strategic support initiatives.

Own the full customer lifecycle for approximately 150 mid-market and enterprise SaaS accounts across North and South America. Lead onboarding, adoption, retention, renewals, expansion, billing, and escalations while driving GRR and NRR. Build executive relationships, monitor customer health and product usage data, deliver business reviews and enablement, develop scalable playbooks, and collaborate cross-functionally to resolve issues and influence product improvements.