Top Remote Operations & Support Jobs in Kansas City, MO

Provide technical customer support for Cellebrite SaaS solutions via phone, email, and chat. Troubleshoot browser-based application issues on Windows workstations, manage cases in CRM, meet SLAs/KPIs, collaborate with internal teams, and maintain high CSAT through clear communication and timely resolution.

Lead configuration and administration of the Facets packaged system, act as SME for plan/product setup and business rules, develop modification and interface requirements, validate data with SQL, support SDLC activities, liaise with business stakeholders, and mentor junior staff.

Create, edit, publish, and maintain technical documentation and training materials. Manage content repositories (SharePoint, Confluence), enforce documentation standards, collaborate with SMEs, develop templates/workflows, and keep documentation aligned with production and lab network infrastructure.

Inbound remote contact-center role supporting utility energy-efficiency programs. Handle calls, scheduling, enrollments, program education, basic tech support, chat/email, follow scripts, meet performance metrics, and work a committed schedule from a dedicated home office.

Lead a global Deal Desk team to enable scalable, compliant enterprise deal execution. Own pricing governance, approval frameworks (Salesforce CPQ), operational KPIs, cross-functional alignment with Sales/Finance/Legal, and continuous improvement to accelerate revenue while managing complex, high-impact commercial transactions.

Manage payment disputes and chargebacks end-to-end, prepare evidence packages, investigate failed or duplicate payments and subscription issues, coordinate with Customer Support, Pharmacy, Clinical Ops, and Finance, monitor fraud trends, maintain accurate records, and recommend process improvements to reduce chargebacks and improve payment success.

Lead design and scaling of sales and partner operations: own GTM systems architecture (Salesforce, LeanData, CPQ), optimize processes and data pipelines, ensure executive reporting accuracy, drive cross-functional alignment, and lead change management and training across the revenue org.

Serve as the primary technical operations liaison for payroll tax implementations and production support. Validate and troubleshoot data files and integrations (XML/CSV/TXT/JSON), manage escalations, coordinate testing and cutovers, ensure data quality, advise on tax setup, and document SOPs to support customer onboarding and daily operations.

Translate and edit Tagalog-to-English vital records, legal documents, certificates, and transcripts for a U.S. client. Deliver accurate, well-formatted translations on short (1–2 day) deadlines as a freelance contractor, meet productivity targets, and submit per-word rates.

Lead and scale PandaDoc's GTM technology stack and team, owning CRM architecture, integrations, workflow automation, data governance, change management, and roadmap to support Marketing, Sales, and CX.