Top Remote Jobs in Jacksonville, FL

Lead CX operations to improve end-to-end customer experience: manage support channels and escalations, create and maintain SOPs and Notion knowledge base, establish SLAs, analyze support trends and voice-of-customer, partner with Product/Engineering/Operations, and drive process improvements and enablement.

Provide administrative and operational HR support across field locations: assist People Business Partners, manage HRIS data and reporting, handle employee lifecycle events, benefits administration, LOA/ADA tracking, respond to employee inquiries, maintain HR documentation, and support process improvements and compliance.

Lead Mercer Advisors' tax-to-wealth growth strategy, building scalable playbooks, marketing and enablement programs, and opportunity management processes to convert tax-only clients to comprehensive wealth management clients. Drive integration and activation of acquired tax practices, partner with Client Development and market leaders on pipeline, forecasting, and conversion, and own performance measurement, executive reporting, and program governance to grow revenue and AUM.

Lead architecture for the Sales & Commercial domain in a global D365 F&O program. Design and govern standard processes, collaborate with solutions analysts and external partners, document designs and tests, support implementations, troubleshoot Tier 3 issues, and drive continuous process improvements and user adoption.

Lead a large Client Success organization to drive adoption, time-to-value, renewal and expansion. Build and scale teams, set strategy, partner cross-functionally, and drive measurable customer and business outcomes.

Identify and qualify net-new B2B prospects to build a sales pipeline, master product and industry knowledge, engage prospects with targeted outreach, build lasting relationships, and use CRM and sales tools to drive efficient, data-driven outreach.

Lead and oversee statistical programming activities, ensuring compliance with standards, managing deliverables, and implementing data strategies. Serve as an expert in statistical programming while guiding projects and improving processes.

Lead global strategic sourcing for assigned commodities, manage multi-year supplier relationships, drive cost-savings and TCO initiatives, coordinate RFP/RFQ and contract negotiations, support cross-functional deployment and supplier qualification, and report on KPIs to meet financial and sustainability targets.

The role involves building and scaling a Closed-Loop Design Program that enhances pre-sales engineering through data science and analytics in supply chain automation.

The Paid Ads Manager will create viral ad content, manage paid campaigns across various platforms, and optimize performance while collaborating with social media teams to achieve client success.