Top Remote Senior Level Jobs in Jacksonville, FL

Leads customer experience operations, strategy, workflows, and escalation management for major accounts. Oversees customer journey improvements, satisfaction, loyalty, and retention initiatives while coordinating between Commercial and Operations teams. Manages, schedules, coaches, and develops a team of 4–5 employees responsible for resolving daily operational questions and escalations. The role also manages budgets, evaluates team ROI, and translates customer experience goals into actionable processes and operational plans.

Owns enterprise IT governance processes and coordinates executive steering committee activities, including intake readiness, agendas, decision materials, action tracking, communications, and stakeholder engagement. Manages complex strategic IT projects, budgets, schedules, resources, risks, requirements, and benefits realization. Establishes project management standards, performance measures, and continuous improvement practices while mentoring project managers and leading matrixed teams of 10 to 40 staff.

Design, build, deploy, monitor, and optimize production ML and LLM systems, including RAG pipelines, agentic workflows, fine-tuning, and embeddings. Own technical delivery from architecture through iteration, collaborate with client engineering and product teams, mentor junior ML engineers, and help establish internal technical standards and tooling.

Own the B2B customer tier-upgrade motion from Teams to BusinessMax through targeted, multi-channel ABM campaigns. Manage named-account targeting, buying-team coverage, database segmentation, content gaps, and coordination with Sales, Field Marketing, Events, Analytics, and Marketing Operations. Adapt campaigns across geographies and regulatory environments, measure tier-upgrade pipeline and conversion KPIs, and use analytics and AI tools to refine account selection, messaging, and campaign performance.

Develop AI-enabled decision intelligence products and advanced analytics for clinical development and operations. Apply statistical analysis, predictive modeling, generative AI, conversational analytics, and workflow automation to solve business challenges. Partner with technical, product, and clinical stakeholders to build scalable solutions, evaluate AI quality, track business impact, and promote responsible AI practices in a regulated biotechnology and pharmaceutical environment.

Technical Sales Engineer responsible for translating customer technical needs into product solutions, supporting pre- and post-sales activities, preparing estimates, leading application development, and resolving integration issues. The role partners with engineering, production, logistics, marketing, and account teams to win business, maintain customer relationships, deliver technical presentations and training, and support product development. Frequent travel and automotive manufacturing experience are required.

Develop and maintain Salesforce applications for public health clients using Apex, Lightning Web Components, and Flow. Translate public health workflows into practical technical solutions, collaborate with senior developers and architects, participate in Agile and SAFe ceremonies, write tested and documented code, and contribute to project leadership, mentoring, client satisfaction, and business development.

Build trusted GTM business intelligence by defining commercial metrics, analyzing performance across Sales, Marketing, Customer Success, Product, and Finance, diagnosing root causes, and delivering executive recommendations. Partner with data engineering and operations teams to integrate Salesforce, product, support, marketing, billing, and financial data. Evaluate AI-powered analytics capabilities and improve self-service decision-making.

Architects and develops OPC verification solutions for semiconductor lithography and RET processes. Translates lithography requirements into OPCV recipe code, optimizes parameters for hotspot prediction and false-error reduction, creates test cases, reviews RET layouts, and collaborates with design, fabrication, lithography, and yield enhancement teams.

Own the vision, roadmap, and execution of Mindbody’s unified identity platform across consumer and enterprise SaaS products. Lead authentication, authorization, MFA, permissions, account relationships, identity migrations, and large-scale rollouts. Partner with engineering, design, UX writing, and executives to deliver secure, intuitive IAM experiences, manage cross-product standards, and optimize initiatives through research, experimentation, metrics, and SQL-driven analysis.