Top Remote Customer Success & Experience Jobs in Jacksonville, FL

Oversee client contracts and programs, ensuring compliance, operational excellence, and high-quality service delivery. Lead Client Engagement Managers and Specialists, establish performance goals, allocate resources, support growth, and improve processes. Partner with Operations, Product, Finance, Technology, and Project Management teams to align delivery with strategic initiatives. Monitor KPIs, analyze program data, resolve client issues, and provide recommendations to leadership.

Leads enterprise client relationships, retention, account growth, onboarding, and service delivery within mortgage servicing. Partners with executive, operations, compliance, and business development teams to meet client commitments, manage risks, resolve escalations, and improve performance. Directs and develops client-facing teams while ensuring regulatory, contractual, and service-level requirements are met.

Manage a complex portfolio of B2B customer relationships, leading retention, renewals, growth, account planning, and value realization. Serve as a strategic advisor, analyze utilization and financial data, lead business reviews, oversee implementations, resolve escalations, and coordinate cross-functional teams. Maintain CRM and forecasting data, identify churn risks, support upsell opportunities, and represent the organization in customer meetings, events, and strategic relationship-building activities.

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.

Provide Tier 1/2 technical support for e-commerce and internal users of WMS/OMS, manage tickets and SLAs, run client onboarding and training, diagnose web/API issues using observability logs, escalate and document bugs, and support AI agent QA and knowledge base curation.

Manage client onboarding and ongoing use of an AI-powered prevailing wage compliance platform. Serve as the primary client contact, coordinate subcontractor payroll documentation, track compliance progress, generate reports, identify risks, and collaborate internally on resolutions. Provide platform feedback to improve functionality and user experience. The role requires strong organization, communication, multitasking, independent project management, and willingness to learn compliance processes and software tools.

Supports customers throughout hosted voice implementations, including site assessments, solution configuration, equipment activation, phone-number porting, testing, training, and initial support. Coordinates with customers, sales, field technicians, vendors, and service delivery teams to ensure successful onboarding, meet deadlines and SLAs, resolve escalations, and transition customers to ongoing operations. Provides hosted voice subject-matter expertise for strategic or complex accounts and travels extensively within the market.

Leads the executive relationship and customer success strategy for a major healthcare enterprise customer. Owns value realization, governance, revenue cycle performance, executive business reviews, strategic planning, risk mitigation, and resolution of high-impact issues. Aligns cross-functional teams, translates operational and financial data into recommendations, and advances customer value through process improvement, analytics, automation, and technology. The role requires executive presence, deep healthcare revenue cycle expertise, and up to 50% domestic travel.

Owns a portfolio of enterprise SaaS customers, driving customer health, adoption, satisfaction, retention, renewals, and expansion. Manages stakeholder relationships, adoption and corrective action plans, issue resolution, quarterly business reviews, feature requests, and cross-functional improvements. Partners with account executives and success consultants while identifying upsell opportunities and ensuring customers realize product value.

Own retention, expansion, and revenue growth across a portfolio of law-firm customers. Build executive relationships, identify expansion opportunities, lead strategic business reviews, monitor account health, support new-logo ramping, and maintain expansion forecasts. Partner with Account Executives and internal teams to protect revenue and grow customer share of wallet.