Top Remote IT Support & Helpdesk Jobs in Jacksonville, FL

Provides advanced enterprise IT support and help desk escalation services across workstations, business applications, office infrastructure, cloud systems, and networking. Supports mergers and acquisitions, new office deployments, account and license audits, remote troubleshooting, monitoring alerts, documentation, and change management across more than 80 offices. Requires strong Active Directory, Microsoft 365, networking, and customer service skills, with up to 10% travel.

Owns day-to-day administration and governance of a shared Salesforce platform supporting North America and Global Services. Designs Flow automations, data models, security controls, reports, dashboards, and business processes. Manages backlog prioritization, release and environment governance, integrations, data quality, compliance, user support, training, licensing, and major enhancement projects in partnership with enterprise IT and business stakeholders.

Leads enterprise major incident response, service restoration, incident communications, escalation, and post-incident reviews. Coordinates infrastructure, application, cloud, security, network, and vendor teams while ensuring SLA compliance and accurate ServiceNow documentation. Develops monitoring, alerting, dashboards, automation, runbooks, and reliability improvements using cloud, observability, ITIL, and SRE practices. Participates in 24x7 on-call rotations and supports resiliency, compliance, and operational reporting.

Owns administration, governance, optimization, integrations, security, and support for NetSuite and related finance systems. Translates accounting and finance requirements into scalable solutions, improves close and reporting processes, manages consultants and vendors, supports acquisitions and integrations, and ensures SOX compliance, audit readiness, access controls, testing, documentation, and user adoption.

Provides L2 production support for enterprise healthcare applications, including incident management, troubleshooting, root cause analysis, SQL-based data corrections, configuration management, and customer communication. Collaborates with development, infrastructure, DBA, and product teams to resolve complex issues, coordinate fixes, maintain SLAs, and improve support processes through automation, monitoring, and alerting.

Provides remote technical support to more than 50 veterinary practice locations. Responsibilities include troubleshooting hardware, software, networks, practice management systems, VoIP, and cloud tools; managing onboarding, offboarding, accounts, devices, and IT assets; documenting tickets; supporting Intune and Autopilot deployments; training users; coordinating vendors; and escalating complex issues. The role is primarily remote but may require occasional clinic travel and evening or weekend availability.

Provide day-to-day IT support for US employees, manage onboarding and offboarding, administer Mac devices through MDM, and manage identity and access in Okta and Google Workspace or M365. Maintain device inventory, write knowledge-base content, and build AI-powered automations to reduce repetitive support work. Escalate complex or security-related issues while collaborating with the Israel-based IT team.

Own end-to-end IT operations for a globally distributed workforce, including cross-platform support, MDM administration, patch management, endpoint security, SaaS and identity access, onboarding and offboarding, automation, asset inventory, procurement, and cloud/IaC collaboration. The role requires strong macOS, Windows, and Linux expertise, participation in weekend on-call rotation, and experience improving secure, scalable IT systems in a remote environment.

Configure and quality-assure claims administration systems for group onboarding and renewals. Support vendor implementations, testing, migrations, data imports and exports, integrations, and troubleshooting of system and data-feed issues. Collaborate with operations, implementation, renewal, development, project management, and external vendors while maintaining security, governance, audit, and HIPAA compliance requirements.

Provides onsite help desk and account administration support, including application and network access assignments, password resets, account deletion and disabling, privileged access management, and account cleanup. Supports users through phone, messaging, and in-person interactions. Assists with endpoint deployment, new device configuration and delivery, e-recycling preparation, and ITSM operations.