Top Remote IT Support & Helpdesk Jobs in Jacksonville, FL

The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

As a Customer Systems Administrator, you will manage customer platforms, drive automation, resolve incidents, and maintain documentation to ensure operational reliability and efficiency.

Monitor and support exchange operations during weekends, troubleshoot issues, and communicate with engineers to resolve incidents effectively.

Responsible for supporting clients by troubleshooting, resolving technical issues, managing tickets, and providing excellent customer service while maintaining communication with team members and clients.

The Operations & Support Lead manages operations for enterprise applications, ensuring reliability and quality of service, oversees helpdesk functions, leads incident management, and supports AI-driven automation initiatives.

The Site Reliability Engineer at Iron Mountain will troubleshoot escalated tickets, manage Windows Server builds, perform security patching, and collaborate with customers and vendors to resolve issues and maintain systems.

The Help Desk Lead will manage operations for a Help Desk team, focusing on team development, operational excellence, and customer experience while ensuring compliance and effective communication with stakeholders.

The Application Support Engineer resolves customer-reported issues, manages application support tickets, collaborates with teams, and enhances operational excellence through documentation and process improvement.

Trace3 seeks general applicants to join their innovative IT solutions team. Roles involve flexibility in a dynamic environment, strong teamwork, and a commitment to continuous improvement and collaboration.