Top Remote IT Support & Helpdesk Jobs in Jacksonville, FL

As a Senior IT Operations member, you'll provide technical support, manage SaaS platforms, oversee device management, and drive process improvements. This role involves collaboration with the IT team to enhance support systems and ensure operational efficiency.

Monitor and support exchange operations during weekends, troubleshoot issues, and communicate with engineers to resolve incidents effectively.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

The Incident & Problem Consultant manages high-impact IT incidents, coordinates response teams, monitors events, and drives issue resolution, ensuring effective communication throughout.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.

Responsible for supporting clients by troubleshooting, resolving technical issues, managing tickets, and providing excellent customer service while maintaining communication with team members and clients.

The role involves managing AWS cloud infrastructure, workload automation via Tivoli Workload Scheduler, incident response, and ensuring compliance and security of cloud resources.

The Technical Support Engineer maintains customer cloud environments, troubleshooting issues in Linux, OpenStack, Kubernetes, and networking, while managing alerts and creating documentation.

The IT Incident Manager coordinates and manages incoming IT support requests, ensuring proper triage, prioritization, assignment, and resolution within SLAs while collaborating across IT functions.