Top Remote IT Support & Helpdesk Jobs in Jacksonville, FL

The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.

As a Senior IT Operations member, you'll provide technical support, manage SaaS platforms, oversee device management, and drive process improvements. This role involves collaboration with the IT team to enhance support systems and ensure operational efficiency.

The Incident & Problem Consultant manages high-impact IT incidents, coordinates response teams, monitors events, and drives issue resolution, ensuring effective communication throughout.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

Responsible for supporting clients by troubleshooting, resolving technical issues, managing tickets, and providing excellent customer service while maintaining communication with team members and clients.

As an IT Support Analyst II, you will provide technical support to employees, troubleshoot complex IT issues, maintain documentation, and track support metrics.

The Capacity Manager is responsible for ensuring sufficient capacity and performance of IT infrastructure, monitoring trends, developing capacity plans, and supporting incident management in a 24x7 environment.

The Director will oversee NetSuite support services, manage client relationships, lead optimization projects, and mentor consultants to enhance system performance.

Provide technical support and development of applications for monitoring child development programs. Role includes software maintenance and technical assistance.

The IT Operations Director leads Service Desk and Infrastructure teams, overseeing IT operations lifecycle, managing metrics, enforcing security, and enhancing service quality through automation and ITIL processes.