Top Remote Operations & Support Jobs in Jacksonville, FL

Generic entry-level associate role at LexisNexis focusing on supporting customers and enabling use of legal and business information solutions. Emphasis on equal-opportunity hiring and accessibility; specific responsibilities not provided.

Partner with executive leadership to drive enterprise strategy, build board-facing analyses, and design the company operating model. Own prioritization, planning cadences, KPIs, reporting frameworks, and cross-functional initiatives. Translate strategy into structured plans, leverage data and analytics to inform decisions, and support forecasting and scenario analysis with Finance.

Lead global delivery of AI-first end-user support, managing service desk and field teams, incident and problem management, AI-driven virtual agents and self-healing automation, KPI reporting, vendor and budget oversight, and reskilling staff to expand autonomous resolution.

The Brand Program Analyst supports pharmaceutical manufacturer partnerships, overseeing onboarding, cross-functional collaboration, program execution, and data management to enhance operational efficiency and product launches.

Part-time administrative and operational support for a financial planning practice: manage advisor calendar and client communications, process account paperwork and service requests, maintain Wealthbox CRM, prepare meeting materials, and own projects to improve client service and operational efficiency.

Monitor and manage payment flows and incidents across PSPs (Stripe, Adyen), perform root-cause analysis, maintain runbooks and KPI reporting, coordinate cross-functional escalations, support PSP/vendor onboarding and SLA tracking, and use AI tools to improve operational efficiency.

Monitor real-time card transaction activity across multiple platforms to identify and investigate suspicious behavior. Classify fraud types, manage disputes and chargebacks end-to-end per Visa/Mastercard rules, escalate appropriately, communicate with cardholders and stakeholders, reconcile GL items related to disputes, produce accurate case documentation, and contribute to fraud trend reporting and detection rule improvements.

Second-line technical support for enterprise customers: own escalations, troubleshoot edge AI platform hardware/network/software, reproduce bugs, coordinate with Engineering and Customer Success, maintain runbooks, and participate in on-call rotations.

Handle high-volume inbound customer calls and transactional support requests (account updates, order status, billing). Document interactions in case systems, manage follow-ups and queues, escalate as needed, and use Salesforce and Office 365 to support timely, quality resolutions.

The ECPC oversees and facilitates the association's election processes, handling candidate covenanting and conflicts, receiving campaign financial reports, and hosting candidate forums. Works with the Board Secretary to process election information and meets monthly virtually and briefly in-person at General Assembly. Two-year volunteer term with renewal limits.