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Design, build, and maintain full-stack features and high-performance backend infrastructure. Architect scalable APIs and data flows, integrate frontend and backend systems, collaborate with product, design, and research to ship user-facing products, and ensure reliability, observability, and iterative experimentation across the platform.

Manage a portfolio of workforce development grants across the full lifecycle: review applications, monitor performance, issue amendments, close grants, provide technical assistance and training, coordinate internal reviews, and support related research and reporting.

Provide clerical and administrative support for operating centers: enter payroll/time in TRIS, update databases and daily orders (CSS, OAS, Maximo), maintain reports and files, contact customers about schedules/orders, handle mail/supplies, and assist other centers as needed.

Manage and grow customer accounts by identifying upsell opportunities, improving retention, and delivering exceptional client experiences. Conduct consultative discovery, tailor product demonstrations, and develop account plans with cross-functional teams. Serve as primary client contact to resolve issues, drive product adoption, and provide customer feedback to inform product improvements. Leverage ERP knowledge (particularly NetSuite) and value-based selling to achieve revenue targets and customer satisfaction.

Lead development and execution of customer lifecycle marketing programs—adoption, retention, advocacy, and expansion—across global segments. Partner with Product, Sales, and Customer Success to drive cross-sell, product adoption, events, and advocacy. Own customer communications, flagship summit planning, advocacy programs, Global Risk Exchange growth, KPI reporting, budget and vendor management, and continuous improvement using martech and analytics.

Lead HR for the Implantable Heart Failure Management business as a strategic partner to executives. Translate strategy into talent plans, drive engagement, leadership development, employee relations, organizational design, change management, and support large initiatives such as M&A. Coach leaders, partner with HR Centers of Expertise, and ensure the right talent, structure, and capabilities to advance the business.

Manage lead lists and inbound inquiries, maintain HubSpot CRM, design event lead-capture strategies, build nurture and customer/product campaigns, and collaborate cross-functionally to escalate issues and optimize outreach.

Provide electrical and instrumentation process engineering support for plant reliability, safety, and performance. Oversee power distribution compliance, lead RCFAs, support PSM activities, troubleshoot with maintenance, develop specifications, support commissioning and capital projects, and implement preventive, predictive, and condition-based maintenance strategies.

Provide fraud subject-matter expertise to internal audit: identify fraud risks, perform proactive detection using data analysis, advise on controls, support investigations, develop detection logic and monitoring, collaborate with stakeholders, and produce executive-ready findings and remediation recommendations.

Performs administrative and clerical duties for the sheriff's office: manages records, drafts correspondence and reports, processes personnel/time/budget paperwork, answers phones, orders supplies, maintains files, attends meetings, and trains entry-level clerical staff. Responds to public and interdepartmental information requests.