Top Remote Operations & Support Jobs in Houston, TX

This role enhances project management across technology teams, ensuring effective coordination and delivery of initiatives related to Product & Pricing and Quote-to-Cash processes.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

The Lead Process Engineer optimizes operating processes for the AXIS platform in the BFSI sector, engaging with various teams to ensure scalable and compliant workflows. Responsibilities include end-to-end documentation, automation-first process engineering, and enhancing client implementations while integrating risk and compliance controls.

The Senior Customs Clearance Manager oversees international shipment compliance and coordination, focusing on temporary import bond compliance, exception management, and cross-functional communication to ensure smooth customs processes.

The Director of Resource Management will oversee workforce planning and scheduling, focusing on Tax and Assurance busy seasons, ensuring effective staffing and aligning resources with client demand.

Maintain and audit IP systems, perform data cleanup and validation, support daily matter openings and staffing updates, develop recurring and ad-hoc reports, and assist automation initiatives to improve IP Operations efficiency.

Lead a region of communities, own financial and operational results (P&L, budgets, sales, collections, resident experience), develop and hold Community Managers accountable, manage capital and home readiness projects, integrate acquisitions, ensure compliance and culture, and regularly travel across the region.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.

Lead and manage high-volume Non‑QM mortgage processing and pipeline operations. Oversee condition clearing, documentation, SLAs, cross-team coordination (underwriting, title, valuation, closings), process improvements, and team leadership to ensure timely, compliant loan delivery.

Lead end-to-end payments and risk operations for an embedded fintech platform: merchant onboarding, underwriting, transaction monitoring, disputes, and loss management. Build reporting, data pipelines, and dashboards; move from manual processes to AI-assisted decisioning; own Stripe and partner relationships; maintain compliance and controls; present metrics to leadership; and hire and scale a lean operations team.