Technical Analyst I

GetixHealth is seeking a dependable and detail-oriented Technical Analyst I to support our IT operations, asset management, equipment deployment, and technical support functions. This entry-level opportunity is ideal for someone with hands-on computer hardware knowledge who enjoys troubleshooting, staying organized, and providing excellent customer service. 

The Technical Analyst I will help manage corporate IT equipment throughout its lifecycle, prepare and ship equipment to employees and locations, and provide first-level technical support for hardware, Windows, network connectivity, Microsoft 365, and common business applications.

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Location: Remote

Department: Information Technology

Compensation: $16.00 per hour

Position Type: Full-Time

Travel: Up to 10%, as needed 

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• Maintain accurate inventory records for corporate IT hardware and technology assets
• Receive, inspect, label, barcode, and document new IT equipment
• Track equipment assignments, users, locations, status, warranties, and asset lifecycle
• Prepare laptops, desktops, monitors, docking stations, mobile devices, printers, and peripherals for deployment
• Process equipment returns, repairs, replacements, redeployments, and retirements
• Perform physical inventory counts and reconcile discrepancies
• Maintain accurate asset information within IT asset management and CMDB systems
• Package and ship computers, peripherals, networking equipment, and other IT assets
• Generate shipping labels, documentation, and tracking information
• Investigate delayed, damaged, or missing equipment shipments
• Assist with large-scale equipment deployments and office moves
• Troubleshoot laptops, desktops, monitors, docking stations, printers, and other peripherals
• Perform basic wired and wireless network connectivity troubleshooting
• Troubleshoot common Wi-Fi, VPN, and IP configuration issues
• Provide first-level support for Microsoft 365 and common corporate applications
• Perform basic Windows troubleshooting, software installation, updates, and workstation configuration
• Follow established procedures for workstation imaging, provisioning, and deployment
• Respond to assigned IT service requests and incidents
• Document troubleshooting activities and resolutions within the IT service management system
• Recognize and escalate complex issues to the appropriate IT, infrastructure, network, security, or application support teams
• Provide professional and courteous customer service to employees

• High school diploma or equivalent required; technical education or IT certification preferred
• Entry-level experience in IT support, asset management, technology operations, service desk, or a related environment
• Basic understanding of computer hardware and peripherals
• Basic knowledge of TCP/IP, DNS, DHCP, Wi-Fi, VPN, and Ethernet
• Basic troubleshooting skills for Windows computers and common business applications
• Comfortable working with inventory and IT asset management systems
• Strong organizational and record-keeping skills
• Strong attention to detail with the ability to prioritize multiple requests
• Ability to safely lift and move typical IT equipment, up to 25 pounds
• Ability to travel to corporate offices as needed

• CompTIA A+, Network+, or equivalent technical training
• Pursuit of a college degree with a cumulative GPA of 2.5+ is a plus
• Experience with an ITSM platform such as ServiceNow or Jira Service Management
• Experience with an IT asset management or CMDB platform
• Experience with Microsoft 365
• Experience with Microsoft Intune, SCCM/MECM, or similar endpoint management tools
• Experience preparing and deploying Windows laptops
• Basic knowledge of Active Directory and/or Microsoft Entra ID
• Experience with corporate shipping and logistics processes
• Experience supporting employees or offices across multiple locations

• Strong technical troubleshooting and problem-solving abilities
• Highly organized and detail-oriented
• Dependable and customer-focused
• Comfortable working independently and managing multiple priorities
• Strong communication skills
• Ability to recognize when a technical issue requires escalation
• Hands-on interest in computers, hardware, networking, and IT operations
• Willingness to learn and grow within an IT environment

Success will be measured by maintaining accurate IT inventory, preparing and shipping equipment on time, ensuring equipment is deployment-ready, resolving basic technical issues efficiently, appropriately escalating more complex issues, maintaining accurate asset documentation, and providing responsive customer service.

• Comprehensive Health Benefits: Choose from a variety of medical, dental, and vision plans designed to support your overall well-being.
• Life & Disability Coverage: Receive company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage, with the option to purchase additional voluntary Life and AD&D benefits.
• 401(k) Retirement Plan: Become eligible to participate in the company's 401(k) plan on the first day of the quarter following three months of continuous employment, with a company match to help you invest in your future.
• Paid Time Off: Begin accruing PTO on your first day of employment, promoting a healthy work-life balance from the start.
• Flexible Benefit Options: Tailor your benefits package with a variety of options to meet your individual and family needs.

Founded in 1992, GetixHealth has grown into a leading provider of healthcare revenue cycle management services, with offices across the United States and India. We work with healthcare organizations to optimize their financial performance, offering solutions that enhance efficiency and profitability. Our team of 1,800 dedicated professionals delivers exceptional patient care, compliance, and cutting-edge technology to help clients succeed. With a relentless commitment to patient satisfaction, we ensure that every step of the revenue cycle is streamlined and patient centered.

Note: This job description outlines the primary duties and qualifications for the role. It is not intended to be an exhaustive list of responsibilities or working conditions.

GetixHealth is an equal opportunity employer and participates in E-Verify.