Top Remote Operations & Support Jobs in Houston, TX

Lead pre-sales scoping and embed operational experts into late-stage enterprise sales to simplify service tiers, protect margins, enforce scoping integrity, publish pre-sales collateral, and govern pre-sales metrics. Partner with Product, Pricing, Sales, and Enablement to translate operations into commercial narratives and reduce onboarding friction while advancing AI-first capabilities.

Own Salesforce and commercial systems as the enterprise system of record for pipeline, forecasting, and reporting. Define commercial metrics, data standards, and governance; improve data quality and adoption; build repeatable board and executive reporting; reconcile sales reporting with Finance; establish forecasting cadence and accountability; manage commercial systems roadmap and external implementation partners.

Provide first-level technical support and customer service, troubleshoot and resolve user issues, escalate when necessary, document incidents, update customer records, produce activity reports, and recommend process improvements while maintaining high customer satisfaction.

Lead district warranty and dealer service initiatives to improve customer retention by enforcing service policies, reducing warranty waste, managing goodwill claims, ensuring field action completion, conducting dealer audits and training, and supporting cross-functional and legal reviews. Maintain dealer relationships, host performance meetings, and execute business plans to meet district warranty and customer experience metrics.

Lead Zendesk configuration and optimization for Support Operations: design workflows, triggers, automations, SLAs, and reporting. Serve as primary Zendesk SME and business analyst, gather requirements, document system designs, support governance/change management, ensure security and role-based access, and collaborate cross-functionally to deploy integrations, testing, and adopt Zendesk AI capabilities.

Lead Cox Fleet process design, standardization, and continuous improvement across the business. Drive transformation initiatives (acquisitions, integrations), partner with stakeholders and BI to build metrics, govern process standards, prioritize technology enhancements, and manage implementation of process excellence and change management to improve efficiency and compliance.

Engage high-potential customers across channels, evaluate VIP program eligibility, develop and optimize engagement and onboarding strategies, gather feedback to improve experience, and support business acquisition for new state product launches.

Lead and transform the Fraud Intelligence Team into a scalable, high-impact function by improving operating models, QA and labeling processes, talent development, cross-functional partnerships, and measurable fraud prevention outcomes using automation and analytics.

Build and lead a customer support quality assurance function: design scorecards and sampling, monitor 100% of interactions (human and AI), track quality metrics, coach agents, surface recurring customer pain points, and deliver data-driven recommendations to product and leadership.

The Revenue Operations Manager oversees revenue operations' health, manages direct reports, addresses billing issues, aligns finance, and improves processes across teams.